Verint vs Delivra

Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.

Delivra is Very helpful, however, carves out the opportunity to learn What do you like best about Delivra? Delivra offers interminable personalization choices and a perfect and expert configuration. The instrument enormously improves your capacity to contact wide crowds in a period successful way. The capacity to convey test messages is additionally extremely valuable for proofing the formatting and appearance. Review collected by and hosted on G2.com. What do you dislike about Delivra? Delivra is a piece tricky to use right away. It requires a touch of investment and practice to sort out the legitimate dispersing and formatting features. In any case, when you observe a layout that works for you, you can save it to reuse for future emails. This is particularly helpful for conveying occasional emails, similar to newsletters. The most basic negatives that Delivra has are the expense which I believe is exceptionally high contrasted with the others, inefficient technical support, fairly confounded examination and ROI follow-ups, it doesn't have numerous abilities to perform web structures and presentation pages, the advanced email work for versatile is not in the least powerful Review collected by and hosted on G2.com. Recommendations to others considering Delivra: Delivra is helpful for email crusades. I don't have any idea where it's less proper because this is the principle work. Changing the source's email address to some different option from what's been endorsed can affect the deliverability. Review collected by and hosted on G2.com. What problems is Delivra solving and how is that benefiting you? Delivra assists with guaranteeing each of our emails is designed expertly and assists us with sending them out proficiently. The templates help to guarantee our newsletters have steady marking. We likewise have the choice to transfer and oversee arrangements of emails, which is a gigantic advantage. Clients likewise have a choice to withdraw from our rundown, which is a choice our association requires.