Verint vs Marathon Testing

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

We chose MarathonITE to automate our regression pack and it has immensely helped reducing the regression testing from 5 day cycle to a 3 day cycle.

- Padmaja Sampath

Our entire MarathonITE test suite is in source control (TFS). With this, it is very easy to execute either part of or the entire test suite on multiple test machines in multiple environments. Between new releases of our software, I am able to press play on the test suite for a quick and thorough regression test. Following the completion of the tests, I am able to evaluate a test result report that MarathonITE builds. This report shows any individual tests that failed during execution which allows me to manually investigate why it failed. If you are looking to automate your Java/Swing application, I can attest that this tool will provide you adequate features and functionality. I am excited to see how MarathonITE’s software will improve in the near future.

- Neal M.

"Marathon as job manager" What do you like best about Marathon? Fast deployment Easy to configure job via JSON Deploy job to specific group of nodes via attributes requirement REST api which can be called from anywhere in my VPC Review collected by and hosted on G2.com. What do you dislike about Marathon? Authentication & authorization Limited GUI configuration on detail attributes. Better if there is an Advance config section Cannot edit job configuration from GUI Review collected by and hosted on G2.com. Recommendations to others considering Marathon: Marathon is great for internal job management Review collected by and hosted on G2.com. What problems is Marathon solving and how is that benefiting you? Deployment of microservices modules. Marathon gave a good overview of availability of modules and how many instances on which the modules are being deployed on. Deployment via marathon is fast and reliable

- Trong Hieu L.