Verint vs Overloop

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

"Great platform for automating your sales pipeline" What do you like best about Overloop? The platform offers everything you need to automate your outbound sales process at a fraction of the cost of a regular sales team. It's simple to use, yet powerful, with lots of options to configure your workflow. Customer support is super quick and effective. Review collected by and hosted on G2.com. What do you dislike about Overloop? There really isn't anything I would think of as a downside, considering the reasonable pricing and flexibility. Keep up the good work! Review collected by and hosted on G2.com. What problems is Overloop solving and how is that benefiting you? We are getting more calls from the first week of using Overloop, without having to keep track of unresponsive prospects. The platform really helps us to focus on the potential clients, and bring more of them into the loop. Moreover, we can finally have a clear overview of the number of prospects that actually open emails.

- Alexandru P.

"One platform with all you require from a CRM and a little bit more" What do you like best about Overloop? As a CRM tool, Overloop performs admirably. It is simple to use, intuitive and helps us quickly find emails and keep our customer database updated. Its workflow is outstanding, as are its features and visual elements. This software makes it incredibly simple to create sales campaigns, which has aided us in maintaining better contact with our clients, updating our contact list, and promptly following up on sales. Review collected by and hosted on G2.com. What do you dislike about Overloop? The pricing of this tool is not the most affordable, making it potentially the least appropriate for SMEs. Conversely, the search function is slow and occasionally fails us. Review collected by and hosted on G2.com. What problems is Overloop solving and how is that benefiting you? It is an excellent CRM application with a very user-friendly and straightforward user interface. We have found that using Overloop to create workflows has helped us avoid missing crucial information, and their support staff is quite effective. Finding contacts for prospects and leads is a really appealing feature, and the information has always been reliable. Our team finds that creating processes is easy and doesn't require a lot of labor, and it has improved how we communicate with clients during conversations, emails, and sales campaigns.

- Gabriel F.

"Cold Email Leading Solution" What do you like best about Overloop? Something that I really loved about Overloop is the workflow in addition to the accuracy meter when it comes to finding emails. A lot of email finders just give you either a positive result of your search or a negative one. Overloop really goes the extra mile with prospect workflows as well as some feedback about how confident they are about the email address search results. Review collected by and hosted on G2.com. What do you dislike about Overloop? The only thing that I dislike about Overloop is truly the price. If all the competition they have many might not directly see the value and just go to a competitor or simply to Linkedin. Review collected by and hosted on G2.com. What problems is Overloop solving and how is that benefiting you? Overloop truly helps you solve problems such as prospect corporate emails. As a new agency or freelancer, it is hard to get in touch with stakeholders or decision-makers. Overloop really is god-sent.

- Esther M.