Verint vs Redwood

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

"Best Automation tool for scheduling and monitoring jobs." What do you like best about Redwood Software? This tool helps us to schedule and monitor the jobs related to SAP modules like FI, MM, SD, HR etc. It also provides the cancellation, start, and restart of the process for the running jobs at the same time as per the business requirements. As per the monitoring perspective, we can easily track the status of the job and if any error is countered we can easily solve that issue by the given familiar functions. Review collected by and hosted on G2.com. What do you dislike about Redwood Software? According to me, there is no dislike point or comment because redwood is already doing a great job in the automation tool sector. For the first-time installation, we need a good amount to install the redwood in our organisation. Apart from this, I don't have any dislike point as of now. Review collected by and hosted on G2.com. Recommendations to others considering Redwood Software: Very Good software tool for scheduling and monitoring the jobs for every organization. Review collected by and hosted on G2.com. What problems is Redwood Software solving and how is that benefiting you? The best key point about redwood is that we can keep multiple module jobs in a single platform i.e. APPLICATION TAB. It is very familiar and easy to use for everyone whether it is an expert consultant or a fresher. In Redwood, we can easily check/track all the running jobs in the system at the same time if there is any failure/ error found we can resolve that with the help of their related SAP module functional member as well as also able to check the status of completed jobs on time.

- Shivam K.

"Web based Redwood software to manage processes" What do you like best about Redwood Software? Redwood's interface is user-friendly. Renewal of the redwood license can be done using the script by just copying text from the .text file from begin license to end license. We can set auto-refresh timing in redwood, which refreshes the current page as well as the job status during time interval. clicking on "I" button at the top right corner provides the information of the version we are using, online help through documentation as well as help support are the eye catching of redwood software. Review collected by and hosted on G2.com. What do you dislike about Redwood Software? There might be some actions which we cant perform in redwood which is actually negotiable like performing some of the actions on jobs/objects is restricted due to security policy or the duplication of job definition/process is not possble. Redwood only allows us to write SQL queries/ scripts which might sometimes lack in fulfilling user requirement. Review collected by and hosted on G2.com. Recommendations to others considering Redwood Software: My suggestion if your looking for automation software just go for redwood. Definetly no turning back or no regrets on making the decision. Review collected by and hosted on G2.com. What problems is Redwood Software solving and how is that benefiting you? It is easy to edit the scheduled job, but should be careful in selecting edit the recurrance or edit the current process. we can add as many queue of our choice to distinguish the connection between different objects like we have HCM queue, GTG queue, CRM queues etc which makes life easier for redwood user. for Jsox audit purpose every month we retrive failed job report through xml file and also can download any report of our choice. Most important feature is we can download joblog.log file which contains data information of a particular job run wheather it is for completed or killed job. So it will be easy for functional team to analyse the issue and work on it.

- Sandeep P.

"Redwood software fulfills top level management functions." What do you like best about Redwood Software? Redwood tool does organising, monitoring, controlling, and scheduling all jobs and activities. Redwood software holds the overall control of work performance. In Redwood, we can configure all types of functional application jobs like PI, FI, MFG, SC, BW, BODS etc. Redwood also contains documentation of each job and its history and statistics. where all of these are limited in some other automation tools. Review collected by and hosted on G2.com. What do you dislike about Redwood Software? Redwood has all new features and advanced technology. In redwood, we can run a job on an Adhoc basis or we can schedule a job for future dated runs. But we can't write a logic to run a job with past dates. As far as my opinion apart from this every other option in redwood works very well and runs our business. Review collected by and hosted on G2.com. Recommendations to others considering Redwood Software: Redwood automation can be your fixed asset, good resource to run your finance & business etc. Review collected by and hosted on G2.com. What problems is Redwood Software solving and how is that benefiting you? we do retain job and its statistics for certain period of time by choosing the retention period. Whenever we want to configure and schedule a job in redwood and its run should not happen currently or in future , we choose hold on submit which is an option to hold the jobs until all the parameters are entered properly and all user requirements are satisfied.

- Varun K.