Verint vs Sahi Pro

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

Developing a quick feedback system for making confident code commits and reducing defect leakage are the key business problems we are trying to solve. Sahi helps as it has fast development cycle, easy to setup framework and strong fault-tolerant recognition capabilities.

- Ashwini L.

"Simply amazing" What do you like best about Sahi Pro? “Relative locators”: a friendly way of locating elements using terms that users use, like “near”, “left of”, “right of”, “above” and “below”. Simple and user-friendly UI and support for multi-browser testing Review collected by and hosted on G2.com. What do you dislike about Sahi Pro? There is nothing as such which I don't like about the Sahi pro, however, sometimes it is hard to convince clients and management because of its visibility and price. Review collected by and hosted on G2.com. Recommendations to others considering Sahi Pro: I will definitely recommend people to explore sahi tool because of its simplicity and great strength Review collected by and hosted on G2.com. What problems is Sahi Pro solving and how is that benefiting you? It is very easy to use and a person who doesn't have a strong programming background can make his application automate without putting many efforts. Another benefit of its simple cross-browser testing support for multiple browsers and multiple technologies like mobile, desktop, and web services SAHI scripts are fast to create and easy to maintain. One of the best parts is - No wait statements required even for AJAX and page loads. Sahi was my first automation tool in my automation career, The thing which I liked the most about this tool is that the installation process is very easy for fresh automation testers, and it is very easy to get familiar with the interface of this tool.I just run the website and performed some record and playback actions for testing purposes. So, overall this tool is very easy to learn and we can use the scripts for regression testing in the future.

- Nitesh G.

"Sahi Pro - Easy to script and run the test efficiently" What do you like best about Sahi Pro? I have used Sahi Pro for one of my recent project which was quite useful in running regression test. Sahi scripts are easy to understand. Able to run the same script across different browsers parallelly on a single machine. Very simple and effective especially during executions. Review collected by and hosted on G2.com. What do you dislike about Sahi Pro? Not supporting multiple languages as Sahi script is the only language to use this tool. Video capturing feature is not available. Limited log information on failure scripts. Could have a better insight on it. Review collected by and hosted on G2.com. Recommendations to others considering Sahi Pro: I recommend Sahi Pro for all types of users irrespective of restricted only to Programming experts as the script is very simple and easy to understand. Review collected by and hosted on G2.com. What problems is Sahi Pro solving and how is that benefiting you? Previously we used a different tool and had various challenges like finding xpath in Ajax Javascript and consumes more time on scripting. Sahi Pro solves scripting with less time by picking up the right identifiers and also able to re-run the same scripts for multiple browsers.

- Arun V.