Verint vs Skuuudle

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.

"Top notch product backed by a top notch team" What do you like best about Skuuudle? The reports have become invaluable for our business. As if that wasn't enough, Skuuudle have a proactive approach to customer service, which is very refreshing. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Skuuudle? I dislike how this review might prompt some of our competitiors to use Skuuudle. Review collected by and hosted on G2.com. What problems is Skuuudle solving and how is that benefiting you? Price discovery, enabling us to provide a competitve offering for our customers.

- Tom O.

"Awesome!" What do you like best about Skuuudle? The employees are easy to work with and very helpful. Review collected by and hosted on G2.com. What do you dislike about Skuuudle? So far nothing, Skuuudle has a great product and very useful. Review collected by and hosted on G2.com. What problems is Skuuudle solving and how is that benefiting you? Being able to understand the competition pricing and optimize my products pricing.

- Greg L.

"Good cooperative partners with competitive cost structure." What do you like best about Skuuudle? Skuuudle from day one behaves and acts as a partner rather than a tool, in our opinion. Review collected by and hosted on G2.com. What do you dislike about Skuuudle? It took us quite some effort to explain our specific requirements as they differed from their most used services and still sometimes seems to get lost in translation. Review collected by and hosted on G2.com. Recommendations to others considering Skuuudle: Give them the opportunity to build you a proof of concept, be clear in your requirements. Review collected by and hosted on G2.com. What problems is Skuuudle solving and how is that benefiting you? We are starting to get a grip on our own branded product prices in the market and Skuuudle is helping us find competitive products to benchmark ours against.

- Arjan P.