Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
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Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Request for a Quote
Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
We used to have five people working full-time gathering and inputting data, at a rate of about 200 SKUs a day, but with Wiser, we’ve been able to gather content on roughly 20,000 SKUs in three weeks while cutting our staff down to one person.
- Jeff Minor CIO & CTO Goedecker’s
It’s really a remarkable process and Wiser did a great job of showing us how to write the recipes (descriptions of the content desired) so we would collect exactly the information we needed. They scaled the project into manageable milestones, and we were fully using the product after training and guidance.
- Kirsten Dehaai Director of eCommerce Marketing HP Products
A lot of software packages are good at collecting data but not at consolidating it. The pain point for us was that we needed expertise in both the technology as well as how to make the most of the data. The Wiser team and the Wiser technology addressed both.
- Rick Caldwell
| Pros |
|---|
| Agent User abilty to view and remain in adherence |
| Call management |
| ability to tag and file calls |
| Organized and User friendly Speech Analytics user space |
| Cons |
|---|
| Speech transcription Exporting |
| Speech voice recognition and need for tuning |
| Ability to export and talk to other platforms like Tableau |
| Pros |
|---|
| The level of attentiveness and thorough communication |
| The initial setup process was very easy, and the wiseboard is intuitive and easy to understand |
| We are able to download data and import it into our own ERP to better analyze the data and implement it into our own reporting systems. |
| Cons |
|---|
| Set-up time is rather lengthy for a new customer |
| The software can be quirky, or provide incorrect results which require manual checking |
| Sometimes support can be hard to get a hold of. |
Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.
How can Speechify turn anything into an audiobook?
Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.
Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.
Get through books, docs, articles, PDFs, email – anything you read – faster.
20M+ downloads
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