Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Professional - $199 per month
Premium - $299 per month
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
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Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything
you read – faster.
“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
t saved us a lot of time while using it. Also, the graphics are amazing.Ema J.
Whatagraph is an automated digital marketing reporting tool that makes it available to track your social media and website data and combine them in infographic reports. With this tool, you will have up-to-date information about what is going right or wrong on your or your clients' websites and social media accounts.
Automating and Simplifying WFM Tasks So You Can Focus on Value-Added Analysis What do you like best about Verint Workforce Management? Verint WFO allows me to automate many of our redundant or non-value added workforce management functions freeing us to focus on more analytical and valuable things. There is a wide range of features that allow for a great deal of customization and problem solving. Two of my favorites are the coaching module and elearning module. These benefit us two major ways. First, they allow us to optimize the scheduling of this off-phone time so that it doesnt happen as unplanned activities we neither see nor plan around. This has resulted in better, more optimized schedules. However, it also allows us to ensure EVERYONE in our organization is scheduled for coaching or elearning time. With this being a mandatory requirement for us, it brings peace of mind and involves minimal effort. These are just two examples of the ways Verint WFO has streamlined our processes and helped us become better optimized. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFO can be overwhelming to the novice or first time user. I have been using it for almost ten years and still learn or discover something new. With that can come a learning curve which at times can be steep. I think this is both benefit and challenge. There is a lot you can use the system for but it can at times be overwhelming. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? It has helped us schedule off-phone or non-productive activities in ways that involve minimal effort while yielding great results in terms of optimization. We have been freed up to focus on more critical problems or analysis rather than mundane tasks. For us, it provides insights into what's happening so we can set expectations and plan accordingly.Jeff B.
What is Verint Workforce Management? Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. The vendor states Verint customers have achieved: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased employee engagement Improved customer experience by reducing time to answer, average handle time, first contact resolution, and total resolution time Mobile options enable staff to receive alerts and manage their schedules from anywhere.
It's very easy to use, and the support staff is very responsive and easy to work with. They typically resolve any issues within the day, sometimes within a few minutes.
- Nico T.
Not done. There's zero chance I would trust this with clients. During the sales process, I was told we could white label the product on our own URL. After seeing there was no obvious way to make that happen in the app, I reached out to support and was told that feature wasn't available. I bristled at that because that was a big part of the deal for us. Eventually, they said they could make it happen. We never set it up though because there were simply too many other red flags. I think the support people were nice and good intentioned. I just think the product is not stable and needs some thought put into it. I have screenshots, videos, and chat transcripts that I'm happy to share with anyone who wants to know more about my experience. I tried to get a refund, but they let me know that they don't that. They did offer me a free month, but what use is a free month of something that doesn't solve your problem. So, they took me for $800. The software costs $3,200/year, at least that was the "deal" I got. I'm hoping anyone considering this product will read this and take my experience into consideration. Again, I think it's a great idea. Execution is very lacking.
- Joseph H.
We are showing our clients the work that we're doing for them and this is incredibly important for our clients ROI. They want to see results and having a tool like WhatAGraph that can show data from virtually every source we use is hugely important.
- John S.
"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.
- Samantha T.
"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.
- Eric R.
"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.
- Kelly R.
|My clients are loving it and commend me for spending time collecting datas and making such beautiful and clean reports when Whatagraph helps me automate most of this workflow|
|Branding it and making it look how you want was awesome|
|Really happy about it, I just set the report and it is automatically delivered to clients."|
|Even if the source is connected, there is no guarantee that it will not be disconnected for no reason|
|I have no idea how many customers they had, but I'm the one who brought it to their attention|
|The sales professional lied to us|
|The customer service has extremely slow."|
|Agent User abilty to view and remain in adherence|
|ability to tag and file calls|
|Organized and User friendly Speech Analytics user space|
|Speech transcription Exporting|
|Speech voice recognition and need for tuning|
|Ability to export and talk to other platforms like Tableau|
Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.
How can Speechify turn anything into an audiobook?
Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.
Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.
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