Whatfix vs OneDesk

Side-by-side comparison of features, reviews, pricing and more

Whatfix

Category: Project Management Tool
Industries: Marketing, Productivity, Business

Pricing

Request for a Price

OneDesk

Category: Project Management Tool
Industries: Marketing, Productivity, Business

Pricing

Per User (Yearly)

$9/user/month

Per User (Monthly)

$11/user/month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Sir Richard Branson

Whatfix reviews

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

- Iziar R. Ejecutivo de Ventas Estados Unidos

Fantastic product, easy company to work with. Highly reccomend!

- Neil D. Head of Product

So far we've encountered very few if any, issues while using the Whatfix product. Our experience has been extremely positive. Any feedback that we do have, Whatfix quickly responds and adapts, continually improving their service.

- Addie C. Product Manager

OneDesk reviews

It's a very user-friendly tool for managing a project. From a complex and massive project to a simple task, it can fit very well. User stories and jobs for the user stories can be created quickly and can be searched or go to the page fast without any lag. Can share the link of the user story to other folks, which is a good feature in it. Can track the progress and work assigned to the resources with ease.

- Waqar A.

It helps you translate customer requirements into actionable and intelligent criteria for products. What's more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution.

- Rakesh S.

For a wide range of applications, you always need to ingratiate with other platforms, Cost, and implementation time

- Saju S.

Pros & cons

Whatfix

Pros
Best value I found when researching for a product like this
Also the service can not be beat
Our Whatfix Customer Success Manager Kritika has been amazingly responsive to our questions and creative in finding solutions
Their team really helped us during a project we were doing, and I think they would be great for any company looking for help
This is a must to onboard customers and drive retention
I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers."

Cons
The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do
If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning
The End-users does not have time to restart the Flow
Setting up analytics is a little difficult and an added step to check
It is lack of analytical features
Some features is not easy to configure."

OneDesk

Pros
There is automated timesheet tracking for each tickets
OneDesk provides the dual functionality of helpdesk and project managementit is very easy to use
provides lots of features
and can be configured easily as per requirements

Cons
Price is quite steep if you pay monthly
OneDesk does not have a free version with limited functionalities.

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Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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