Whatfix vs Premier

Side-by-side comparison of features, reviews, pricing and more

Whatfix

Category: Project Management Tool
Industries: Marketing, Productivity, Business

Pricing

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Premier

Category: Project Management Tool
Industries: Productivity, Marketing, Financial

Pricing

MONTHLY

$249 /Concurrent User/Month

ANNUAL

$199 /Concurrent User/Month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Whatfix reviews

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

- Iziar R. Ejecutivo de Ventas Estados Unidos

Fantastic product, easy company to work with. Highly reccomend!

- Neil D. Head of Product

So far we've encountered very few if any, issues while using the Whatfix product. Our experience has been extremely positive. Any feedback that we do have, Whatfix quickly responds and adapts, continually improving their service.

- Addie C. Product Manager

Premier reviews

I do not like the program as it takes to many steps to create invoices and find it to be a waste of time during billing. there is not a way to customize our invoices per the clients needs.

- Debra P. Accountant

We have been able to collaboratively work better between the accounting and management team

- Gloria W. Accountant

There have been some learning curves coming from QB. In my opinion, QB has set a standard for accounting softwares where the rest of the industry has followed suit. Cons are not necessarily from the software, but in breaking habits that had become "our" normal.

- Amy S. Director of Operations

Pros & cons

Whatfix

Pros
Best value I found when researching for a product like this
Also the service can not be beat
Our Whatfix Customer Success Manager Kritika has been amazingly responsive to our questions and creative in finding solutions
Their team really helped us during a project we were doing, and I think they would be great for any company looking for help
This is a must to onboard customers and drive retention
I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers."

Cons
The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do
If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning
The End-users does not have time to restart the Flow
Setting up analytics is a little difficult and an added step to check
It is lack of analytical features
Some features is not easy to configure."

Premier

Pros
I absolutely love the Job Dashboard because it gives a great overview of the project, of what is outstanding and helps us stay on track
We have really enjoyed starting to work in the Premier software
It has been helpful in realizing lots of efficiencies in reporting WIP and submitting monthly draw requests on time
I am very pleased with our choice and feel that it will allow our company to perform and grow profitably and efficiently in the future
This software is the first of its kind to give us real time financial information on our projects and company as a whole
The Job Dashboard and Job Forecast screens are everyone's favorite."

Cons
Frequent errors and calculation inconsistencies (specifically with rounding amounts)
We initially did struggle to bring over some of our information per project
The implementation took longer than I expected, in part because I underestimated the effort required to do it
Many errors and not all the features (especially accounting or reporting) are not well developed."

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