Wickr Enterprise vs Freshchat

Side-by-side comparison of features, reviews, pricing and more

Wickr Enterprise

Category: Communication Tools
Industries: Business, Education

Pricing

Basic - Free

Silver - $4.99/month

Gold - $9.99/month

Platinum - $25/ month

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Wickr Enterprise reviews

There's always room for improvement! Ater a few days use I'm convinced this app is best for me. Japanese UI would be nice. Once a sent message is edited (a very useful feature!), perhaps that message's Expiry Timer ought to reset to countdown from the time of last edit. The timestamp of that last edit ought to be made readily visible to the recipient(s) so that an edited message is not so easily overlooked by recipients. Other subtle recommendations will be sent to your Support centre.

- najevi

I like the app quite a bit, but it's quite buggy. Messages, which were sent successfully, often get a "failed to send, tap to retry" message on them when the next message is sent. the Latest issue is that the app fails to notify me when I receive messages. This is the most frustrating bug because i miss messages too often. Looking into another solution

- Tanya B

Overall the app is great. Since last update though I'm having issues with incoming calls not showing up. And having difficulties answering the calls that do. My phone rings that there is a call, but there is no option for me to answer the call once the "incoming call" screen fades out. After conversation, the call doesn't even show up in the app. Fix please!!! Missing tons of calls here!

- Pam Fleming

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Pros & cons

Wickr Enterprise

Pros
Sends messages and media with user-defined lifespan
Content shredder
Secure systems for finding other users.

Cons
Small user base
Security measures mean no syncing among multiple devices
Only allow one device per user

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

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