Wickr Enterprise vs Fuze

Side-by-side comparison of features, reviews, pricing and more

Wickr Enterprise

Category: Communication Tools
Industries: Business, Education

Pricing

Basic - Free

Silver - $4.99/month

Gold - $9.99/month

Platinum - $25/ month

Fuze

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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20M+ Downloads
5/5

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Wickr Enterprise reviews

There's always room for improvement! Ater a few days use I'm convinced this app is best for me. Japanese UI would be nice. Once a sent message is edited (a very useful feature!), perhaps that message's Expiry Timer ought to reset to countdown from the time of last edit. The timestamp of that last edit ought to be made readily visible to the recipient(s) so that an edited message is not so easily overlooked by recipients. Other subtle recommendations will be sent to your Support centre.

- najevi

I like the app quite a bit, but it's quite buggy. Messages, which were sent successfully, often get a "failed to send, tap to retry" message on them when the next message is sent. the Latest issue is that the app fails to notify me when I receive messages. This is the most frustrating bug because i miss messages too often. Looking into another solution

- Tanya B

Overall the app is great. Since last update though I'm having issues with incoming calls not showing up. And having difficulties answering the calls that do. My phone rings that there is a call, but there is no option for me to answer the call once the "incoming call" screen fades out. After conversation, the call doesn't even show up in the app. Fix please!!! Missing tons of calls here!

- Pam Fleming

Fuze reviews

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.

Pros & cons

Wickr Enterprise

Pros
Sends messages and media with user-defined lifespan
Content shredder
Secure systems for finding other users.

Cons
Small user base
Security measures mean no syncing among multiple devices
Only allow one device per user

Fuze

Pros
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC
Fuze call reporting provided valuable insight into call activity and the history of individuals
The Fuze softphone UI was clear and simple

Cons
We left Fuze because they could not integrate with MS Teams as a direct routing partner
Overall the monthly cost for the licenses and variable per minute dialing costs were too high
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.

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