WORKetc vs Signavio
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Sir Richard BransonMost popular feedback for WORKetc
As Idaho's Manufacturing Extension Partnership, TechHelp has team members and consultants work our of each of our three state universities. For years we struggled to work, communicate and manage our business across the different systems used by each university. With the advent of cloud based CRM systems, we began experimenting with all of the top tools but found them lacking. Most were too "salesy" and focused on the front end sales cycle. They lacked integrated modules for project and account management. It turned out that we were looking for more than a CRM. We really wanted an integrated Business Management System that could track and manage a client engagement from first meeting, through the sales cycle, project management, expense tracking, invoicing, reporting and more. We also wanted a system that would play nice with the Google for Work system we had adopted. We found all of this and more in WORKetc.
William M.
About WORKetc
With integrated CRM, projects, billing, help desk, reporting and collaboration, WORK[etc] is the all-in-one cloud-based software solution to manage your growing business. WORKetc goes beyond what the average CRM can do by letting you manage and track all aspects of the entire customer lifecycle. WORK[etc] is there every step of the way -- from the initial sale through to quotes, projects, product delivery, invoicing, customer support, and that all-important follow up sale.
Most popular feedback for Signavio
Signavio suite is definitely the best tool I used for Business Process Management Initiatives and it assists us well to maintain Operationnal Excellence.
Florian T.
About Signavio
The SAP Signavio portfolio of web-based business transformation solutions helps companies to understand and optimize all of their business processes quickly and at scale, providing instant insights for informed decision-making. SAP Signavio's intuitive analysis, change management and execution solutions around process excellence include use cases like digital transformation, operational excellence and customer-centricity, placing them at the heart of global organizations.
WORKetc reviews
have three favorite areas of Worketc. First, it is an excellent CRM database which lets us keep track of our customer info. We can drill down to a customer record and see all of their tickets, invoices, etc in one place. Second we love worketc for the support tickets. Attached to customer records we keep track of all support requests with these. Thirdly, we love worketc for the billing. We can keep track of time our techs spend right inside of worketc, attached to the ticket. When its time to bill, its jsut click a couple of buttons and boom... customer billed!
- Randy B. Owner
I like having the ability to track my income, project task and leads all in one place. When using projects I am able to keep all the information in once place and access it from any computer that is connected to the internet.
- Sam G. President
I would like the ability to review/audit what has been completed on a particular job and by what user (job Auditing) Would also like other Invoicing integrations but they do have full integrations with some Accounting software like quickbooks already.
- Dave T. Telecommunication Engineer
Signavio reviews
Signavio Easy of Use - Process for Everyone
- Clyde L. Process Architect - Senior Consultant
Signavio is a good software but seems to concentrate on Data mining, and missing the necessarily needed enhancement in the core as well. When you sign up, and you have lots of people depending on is, make sure you have an SLA for Bug fixes agreed.
- Matt M. BPM
some small graphical bugs, but they are addressed immediatly by Signavio to their product development team - no stanard process model based on best practice included, but could be helpful in the beginning for unexperienced companies - not the cheapest solution, but also high value (so for us thats fine)
- André René S. Head of Business Process Management
Pros & cons
WORKetc
| Pros |
|---|
| It helps with project management, and the things you can do to manage your projects are excellent |
| It's helped with keeping up with leads, invoicing and account management |
| The team is great, and are always improving |
| I've been with them since they pretty much started and the support has been just wonderful |
| One of the key features that we were won over on was the Project Management/Invoicing process |
| WorkEtc allowed us to generate and post project related invoices to Xero at great ease |
| Excellent search functionality underpins most of the activity and the fact that its accessible from a multitude of devices is really excellent." |
| Cons |
|---|
| At the time I was using it, it didn't integrate well with our email service and had a ton of bugs |
| Additionally, it was difficult to customize |
| The company failed to respond for over 24 hours to support emails and their own form |
| So many features that sometimes you can get lost |
| I find a lot of interface bugs and problems in using the software." |
Signavio
| Pros |
|---|
| Collaboration, everybody can contribute in process improvements |
| Excellent deployment program |
| Signavio is a great BPM tool with high acceptance among our employees |
| This was very helpfulö for us and together with Signavio consultant it was more like a real team-work |
| We really appreciate that |
| We received from both user groups very positive feedback |
| Even people that were reserved in the beginning love this tool now." |
| Cons |
|---|
| The simulation process is just completely under performing |
| As soon as you have a complex process the simulation says it cannot handle the process and stops prematurely |
| Missing Workflow function (Actors email stored in maps -> makes is not usable) |
| Reporting, Dictionary not enterprise-ready -> to slow and Reporting limits (250 processes) |
| Variants of processes (no functionality for it) |
| No To Be processes functionality |
| Copy function only 1 one 1 process (if you like to keep your Revisions/versions) - no Folder can be copied |
| Support if you have a bug can take many months (this got worse and worse)." |
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