Side-by-side comparison of features, reviews, pricing and more
Category: Performance Management Tool
Industries: Marketing, Financial, Technology, Business
Essentials
AU$6
Performance
AU$9
Category: Performance Management Tool
Industries: Marketing, Financial, Technology, Business
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I've worked for several employers over my career, and have not experienced such a seamless and exciting introduction to a business. While the culture is ingrained in the business, I can see that Worknice helps enable and deliver it.
Louise G.Delightful HR software - 100% designed, made & supported in Australia. Harness a flexible and intuitive HR platform to streamline your HR systems & structure data to achieve great things. Worknice boasts a market leading user experience across core HR; paperless onboarding, smart documents and compliance, payroll integration, time-off, performance reviews, and surveys. Built for thriving HR teams who need to solve challenges now and as new ones arise.
We wanted to push our QA processes and overall quality of service to the next level. However the perspective of multiplying quality forms, evaluations and keeping track of all the reporting through multiple excel files, multiple locations, multiple languages was quite discouraging. On the contrary, working with Evaluagent opened more doors and allows us to tailor our QA program exactly as we wanted it. We've seen team members are more engaged, as they receive feedback in real time and can see their progress and results in a very visual way. Team Leaders are also seeing more easily potential for improvement and were excited to move away from the old fashion way of doing evaluations. It's still early stages, but we believe Evaluagent will be instrumental in helping us reach our quality progression goals.
Karine T.Use AI to automatically evaluate every call, ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows. - Automate Quality and Compliance with AI - Manually deep-dive and evaluate conversations to find the root cause, four times faster than before - Provide agents with actionable feedback, host structured one-to-ones - Create and assign engaging training material and eLearning courses effortlessly Set up your free trial today.
My first contact with Worknice was an online meeting with [SENSITIVE CONTENT] who gave me the background of the company and then spent time getting to know what it was we were looking for in a system. I found him to be very professional, not at all pushy and very knowledgeable. Even though the company is fairly new, they had what we wanted and are very open to new suggestions to help develop the product. [SENSITIVE CONTENT] has been nothing but helpful throughout the entire process and is always available whenever I need anything.
- Cathy H.
I'm impressed . Really great user experience and employee Database is managed well. Easy to use app
- Shubham M.
Overall I'm super happy with Worknice. Moving from manual spreadsheets and multiple systems to a single all in one platform has been awesome. I would highly recommend Worknice to anyone who is growing quickly and needs their HR admin sorted quickly.
- Samuel W.
The Customer Service Centre currently have limited quality monitoring capability and therefore have no measurement for quality of service offered and customer experience. This impacts on the ability to identify relevant areas for improvement, to drive customer loyalty and to drive sales. As the above illustrates, it is lacking in a number of core areas that are vital for driving sales and efficiencies and providing competiveness and effectiveness. - Limited current quality monitoring capability. - Inability to understand our customer requirements and satisfaction. - Impacted ability to drive customer loyalty. - Impacted ability to drive sales and margin. - Impacted ability to set and drive customer SLAs.
- Nicola S.
The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that!
- Sandrine M.
It has given us more flexibility with our QA. It's allowed us to monitor closer and with the Agent side of things now being live it will open a new world from their point of view of having instant access. This in turn should improve the service we are providing to our customers.
- Melissa M.
Pros |
---|
Streamlines process and compliance across the whole employee lifecycle |
Moving from manual spreadsheets and multiple systems to a single all in one platform has been awesome |
We are a remote team, so ensuring a great day 1 can be a challenge. |
Cons |
---|
Learning and development module being unavailable and also rewards system |
Workflows need some work, but are definetly improving |
The only problem I found was about reminders for birthdates |
I guess apart from that really good software to manage company employee records |
Pros |
---|
The ease with which I could create my own scorecards and how flexible they were |
Reporting is good as well, and easy to present and gives good oversight |
We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future |
Excellent, from pre-sales through to implementation, we've been highly supported |
The team are friendly, flexible and available and it's been a pleasure so far." |
Cons |
---|
The tool is embedded in our culture where multiple departments now use the tool |
Real-time feedback to out agents is vital, any problem can now be remedied in real time |
No real dislikes really, maybe more enhanced reporting, (i'm not sure if this is a limitation of the free trial) |
Because I really have to pick one |
I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck)." |
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