Wrike vs Marketing 360
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I'll say this first, Wrike felt intimidated. After messing around with it and seeing how other co-workers use Wrike, I slowly picked it up. It makes a good checklist of things I need to do if you add the chrome plug-in as a companion. I see what gets assigned. I LOVE when you reference another wrike, you can see the status of it in the description of another. Very handy! Conveniently, Wrike contains a few forms of automation that lift some repetition from your workload. Without that, it wouldn't be as helpful as other task management systems available in the market. I like how the eco-system allows mentioning other users within a comment or Wrike task. It helps involve the correct people to get the jobs completed. Another feature that is VERY useful for me is the tags. Tagging helps me know where this Wrike is related to, which makes everything come together.
Wrike is a powerful tool for teams, one that ranks highly as both collaboration software and project management software. Wrike, now owned by Citrix, started out as an online platform for team collaboration, work management, and project management, and it continues to grow those areas while also adding related features. The app has since added new work intelligence features that can, for example, predict when a project is at risk of falling behind and call attention to possible causes. While Wrike is on the expensive side, it's easier to set up and start using than many other comparable project management apps.
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Wrike makes assisting users in the company with their IT problems so easy, it takes away so much of the stress that can often come with a support position. The ability to share work with managers and relevant tasks with colleagues has never been easier. The layout is sleek and customizable and improvements are constantly rolled out. Wrike looks good, feels good to use, and perhaps most importantly is an absolute breeze to use. No intimidating learning curve, you can just jump right in and begin to work.
- James Duel Guess
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff. The commenting and messaging are great as well and save time compared to using an email to talk about a certain task. Pros The overall structure and tools offered are great for team and project management. The design is not bad to look at either. I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature. It does a good job of saving your time when you're setting up a project. And it can take a lot of time considering how customizable and flexible the platform is, which is a great plus for many I'm sure. It was for my team and that's exactly the reason it was chosen. Cons It's very messy. I remember that I and my colleagues had a very hard time adjusting to the platform because its features were all over the place. Even though the design has been improved a lot, still some UI choices aren't as intuitive as I'd want them to be. The price is also not the cheapest. I wouldn't call it the most expensive either, but you can, for sure, find something cheaper.
- Tigran K.
Wrike helps teams smartly manage both projects and ongoing work. While it offers a large assortment of features and is easy to use, it's nearly impossible to get started without consulting customer service.
- Jill Duffy
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
|Ease of use
|Simple cross tagging
|Ease of customisation.
|Even more customising options
|Built in knowledge repository
|Even more functionality.
|We have been partners since 2015 and we encourage clients to use the Birdeye technology
|Thank you for the quality work that you provide
|I love the convenience of having your big players all in one spot
|Ease of reading and responding to reviews
|It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward
|Experience has been great and support is super helpful
|We will continue for a long time with BirdEye."
|This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites
|The customer support is one of the worst that we have ever dealt with
|Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is
|It could be user error, but IDK
|They have shown poor ethics in the wake of the pandemic."
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