Wrike vs mHelpDesk
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I'll say this first, Wrike felt intimidated. After messing around with it and seeing how other co-workers use Wrike, I slowly picked it up. It makes a good checklist of things I need to do if you add the chrome plug-in as a companion. I see what gets assigned. I LOVE when you reference another wrike, you can see the status of it in the description of another. Very handy! Conveniently, Wrike contains a few forms of automation that lift some repetition from your workload. Without that, it wouldn't be as helpful as other task management systems available in the market. I like how the eco-system allows mentioning other users within a comment or Wrike task. It helps involve the correct people to get the jobs completed. Another feature that is VERY useful for me is the tags. Tagging helps me know where this Wrike is related to, which makes everything come together.
Wrike is a powerful tool for teams, one that ranks highly as both collaboration software and project management software. Wrike, now owned by Citrix, started out as an online platform for team collaboration, work management, and project management, and it continues to grow those areas while also adding related features. The app has since added new work intelligence features that can, for example, predict when a project is at risk of falling behind and call attention to possible causes. While Wrike is on the expensive side, it's easier to set up and start using than many other comparable project management apps.
We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
Wrike makes assisting users in the company with their IT problems so easy, it takes away so much of the stress that can often come with a support position. The ability to share work with managers and relevant tasks with colleagues has never been easier. The layout is sleek and customizable and improvements are constantly rolled out. Wrike looks good, feels good to use, and perhaps most importantly is an absolute breeze to use. No intimidating learning curve, you can just jump right in and begin to work.
- James Duel Guess
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff. The commenting and messaging are great as well and save time compared to using an email to talk about a certain task. Pros The overall structure and tools offered are great for team and project management. The design is not bad to look at either. I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature. It does a good job of saving your time when you're setting up a project. And it can take a lot of time considering how customizable and flexible the platform is, which is a great plus for many I'm sure. It was for my team and that's exactly the reason it was chosen. Cons It's very messy. I remember that I and my colleagues had a very hard time adjusting to the platform because its features were all over the place. Even though the design has been improved a lot, still some UI choices aren't as intuitive as I'd want them to be. The price is also not the cheapest. I wouldn't call it the most expensive either, but you can, for sure, find something cheaper.
- Tigran K.
Wrike helps teams smartly manage both projects and ongoing work. While it offers a large assortment of features and is easy to use, it's nearly impossible to get started without consulting customer service.
- Jill Duffy
Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.
- Darell B. Owner
: I have well satisfactory experience using mHelpDesk software.
- Ryan S. IT
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.
- Ken P. Owner
|Ease of use
|Simple cross tagging
|Ease of customisation.
|Even more customising options
|Built in knowledge repository
|Even more functionality.
|The automatic linking with HomeAdvisor worked well usually
|When it did, sending out text message alerts for new leads was a nice feature
|Useful helps us on a daily basis keep track of our estimates and appointments
|It was extremely easy for our employees to use when they had issues that were IT related
|Made it extremely easy to track all the open tickets of issues across the state
|Being able to automate is a great feature for our business."
|Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
|Terrible Customer Service from the beginning
|They entered all our information for us to get started and then it took months for us to get it the way it would work for us
|Inventory does not sync well with Quick Books
|Customer portal has lame search features for my customers
|At times, there seems to be a delay in the connection."
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