zapptales vs Aircall

Side-by-side comparison of features, reviews, pricing and more

zapptales

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Aircall

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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zapptales reviews

Interesting concept, but missed the mark, uploaded couple years worth of chat with videos, pictures, voice... took an hour or 2 to complete only to be told that the pictures videos and voice I would have to add manually, which defeats the purpose of the app. Hopefully they figure it out in the future, but right now unless you're doing a short chat and easily can upload the videos and voice..not worth the time .

- Mark G

This product is top quality - a beautiful book has been received. The communication from the team was excellent also - very prompt replies to all questions. App was easy to use and this gorgeous book documents our love story. Would unhesitatingly recommend.

- Dill

In all honesty, I found this all a bit average. The app only allows you to do so much and it really needs to be done on a desktop. You have no freedom in making the text bigger or moving the whatsapp message around to space it out - so instead everything was squeezed onto 28 pages and then i had 16 pages or so of blankness. When the book arrived in the post it had been stuffed into the packaging as the front cover and the first 5 or so pages was bent over. It is what it is, but far from impressed and won't use again. On a side note, I wasn't even going to write a review but Zapptales emailed me asking for one...there you go.

- Tim Goodchild

Aircall reviews

Aircall is a sound, user-friendly choice for companies that integrate calling features for employees in customer facing roles. The UI is sleek and easy to navigate, there aren't too many settings which is good as it's not overwhelming. There can at times be a lag or latency problems when a customer is calling in, or when you are calling out, especially when the CRM Hubspot. But otherwise I have not had any real problems that would leave a poor score.

- Jeff C

It keeps missing calls when I'm already set as available. Sometimes it works, oftentimes it doesn't. Very frustrating because I had to call back several times within seconds after I'm notified that the app missed a call that DIDN'T RING. Android user here and I've just read a lot of reviews. Smh please fix this or you'll losing business pretty quick.

- Kristin S

Poor call quality, and inexcusable lack of basic functionality. No picture texts? That capability has been around for 15+ years. Notifications are hit and miss. I don't receive a lot of my calls. Terrible experience. I can't believe you have a 2.5 star review overall.

- Ryan Arthur

Pros & cons

zapptales

Pros
A beautiful book has been received
Communication from the team was excellent also - very prompt replies to all question

Cons
It really needs to be done on a desktop
You have no freedom in making the text bigger

Aircall

Pros
Reaching various countries
Fantastic call clarity
Seamless integration with Hubspot

Cons
Agent (popup) from Hubspot speed and response time
Better call history use (analysis)
Program stability on Mac

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