Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Free
Category: Communication Tools
Industries: Business, Education
Free
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Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.
Robert BrandlThe live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard. Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are. • Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.
Despite the fact that Briar is one of the most exciting messengers on paper, it’s tough to prophesize it as the new step in the field simply because it’s not likely to make waves outside of the infosec community. There’s also the problem of Briar being far less effective until it’s popular, which means it has to get popular while operating at a third of its potential. It’s a built-in handicap and it’s not one that’s easy to circumvent. Traditional messengers like Telegram and Signal don’t have such shackles and thus come out on top in the race.
Darren KrilnBriar is a messaging app that was developed specifically for journalists, activists, and anybody else who requires a secure, simple, and reliable method of communication. Briar is not like other messaging apps since it does not rely on a centralized server to store messages; instead, messages are synchronized directly between the smartphones of its users. In the event that the internet is unavailable, Briar may sync with other devices using Bluetooth or Wi-Fi, allowing the flow of information to continue even during an emergency. Briar is able to sync via the Tor network, which shields its users and the relationships they maintain from being monitored by third parties when the internet is operational. The application enables users to communicate with one another through private messaging, groups, forums, and blogs. The application itself has support for the Tor network. Unless you choose to share what you've done in Briar with other users, everything you do in the app is solely saved on the device you're using. There are no adverts, and your activity cannot be tracked in any way. The application's source code is totally open for anybody to inspect, and it has already been inspected by a professional organization. Because it is feasible to reproduce any release of Briar, it is possible to check that the disclosed source code precisely matches the program that has been published on this site. The development is carried out by a small team that is not for profit.
Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have
- Jagz
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
- Ryan Heath
App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats
- Ahmed Nazeeh
Probably the most secure messaging app out of any available, great idea! Unfortunately it will not be a good replacement for more popular messaging apps anytime soon. There is no way to send a video. Pictures are possible, but only in a chat with one other person and they get massively compressed. Pretty crazy in 2022. I love the idea of my messages not being routed through a central server, but it's not ready to replace my messaging app of choice. I'll check back in a few years.
- Richard
I would like to see a pop-up chat head. If I'm not looking at the screen I will miss the flash notification across the top. I have missed a reply for hours. I like adding the contact without using my phone number. I was using TextNow and Text free but the constant ads drove me crazy! I think this is a good app.
- Arthur Brenneman
This is probably one of the best messaging apps ever. I didn't even know a messaging app ever existed without using data . I installed this app into two phones and turned off Wi-Fi off for both of them and only left Bluetooth on. The app worked perfectly and no delayed text messages. I never knew that text messaging apps existed without ever having to use data or a Wi-Fi connection. I'm glad this technology exists because this would be very good in an emergency situations. Love this technology.
- WESTCOAST RONNIE
Pros |
---|
Enable costumers to contact us faster |
Enable us to solve costumers issues faster |
.Enable the costumer satisfaction to increase. |
Cons |
---|
Linking with a telephone, so the agent is only working on 1 channel at a time |
More simplified way to create and use templates |
Link users who may have provided us a new/different email from what we have on file for them |
Pros |
---|
Briar eliminates the danger of metadata spying |
Multiple connection options bring versatility |
No servers to shut down |
Cons |
---|
Audits aren’t a guarantee |
Could alienate the general populace |
Tough to popularize |
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