Zendesk Chat vs Briar

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Briar

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Briar reviews

Probably the most secure messaging app out of any available, great idea! Unfortunately it will not be a good replacement for more popular messaging apps anytime soon. There is no way to send a video. Pictures are possible, but only in a chat with one other person and they get massively compressed. Pretty crazy in 2022. I love the idea of my messages not being routed through a central server, but it's not ready to replace my messaging app of choice. I'll check back in a few years.

- Richard

I would like to see a pop-up chat head. If I'm not looking at the screen I will miss the flash notification across the top. I have missed a reply for hours. I like adding the contact without using my phone number. I was using TextNow and Text free but the constant ads drove me crazy! I think this is a good app.

- Arthur Brenneman

This is probably one of the best messaging apps ever. I didn't even know a messaging app ever existed without using data . I installed this app into two phones and turned off Wi-Fi off for both of them and only left Bluetooth on. The app worked perfectly and no delayed text messages. I never knew that text messaging apps existed without ever having to use data or a Wi-Fi connection. I'm glad this technology exists because this would be very good in an emergency situations. Love this technology.

- WESTCOAST RONNIE

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Briar

Pros
Briar eliminates the danger of metadata spying
Multiple connection options bring versatility
No servers to shut down

Cons
Audits aren’t a guarantee
Could alienate the general populace
Tough to popularize

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Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

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4.6/5

20M+ downloads

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