Zendesk Chat vs Circuit

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

"Nice messaging app" What do you like best about Circuit? Circuit is a nice collaboration tool (messaging/call/screen sharing) app for the office. I have used it for a very long time and am very satisfied with it. I liked the feature like screen sharing, video or voice call, message. We come to know about the status of other colleagues. Now I have joined new organisation and here we do not have any collaboration tools in case circuit team is seeing this review I would like to get in touch with them to get it implemented in my organisation.

- Nirbhay G.

"Great collaboration tool for business" What do you like best about Circuit? Circuit is an excellent platform for your daily stable business meetings/video conferencing as it doesn't take long to set it up even in case there is an urgent or unplanned meeting. Plus if anyone misses the meeting Circuit allows you to record the meeting. It is very efficient for me as I can handle the internal communication of my team like chats and data shared.

- Akshat S.

"Easy to use" What do you like best about Circuit? Meetings and clarifications through chat and to attend meetings, new updates from managers and conducting training sessions to all new joiners, will join through mobile app as well.

- Maheswar V.