Zendesk Chat vs Convo

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Convo

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Premium

$6.67/user per month

Enterprise

Contact Sales Team

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Convo reviews

When I signed my little team up for this group chat app, It was free for small groups up to 15. Today my desktop screen says whoopsie you’ve exceeded your free account requirements. Well we haven’t done anything different. You’ve changed something and now it’s only free if you have 5 users. You now want $10/month per user. My very small business team of 6 would have to pay $60/month. Ugh, no thank you. First of all five is too small of a group for most people to try it and $10/mo per user is too much $ for what you offer. Sorry but you lost me at Whoopsie. We were willing to use the free version with all the restrictions because we really just need to share text messages and small docs and maybe a video or screen shot every now and then. It’s really no different than a Facebook group or conversations in Asana. So there I will go. FOR FREE.

- retrofrugalista

The only enterprise work communication app that offers amazing out-of-box document collaboration features. Super easy to use too!!

- A Google user

I would like a delete function in the chat and an upgraded text editor. overall it is a brilliant platform.

- Anonymous User

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Convo

Pros
Save time by automating everyday workflows
Company wide activity stream
Sends one-to-one or group messages

Cons
It has limited characteristics to control
Establish complex business communications based on workflow diagrams
Files management should be a bit more organized

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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