Zendesk Chat vs Flowdock

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Flowdock

Category: Communication Tools
Industries: Business, Education

Pricing

$3/month per user

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Flowdock reviews

Works ok, but the UX is not as good as the competition. And, I bet CA devs don't use it themselves. If they did, more multi year old bugs would get fixed. Like new, ghost notifications for messages you read last week on the desktop client. Or multiple notifications for the same message. Or how about the one where you try to post and it says it can't, then you restart the app to find that it really did post, several times - that one's my favorite.

- A Google user

We use this app in a daily basis to work. Easy to use. Most of the time is reliable.

- Andrés Felipe Suaza Quinchía

We have been using this app on Android and love the experience and how seamlessly it works. Performance on this app from Search to everything is great. There are few areas of improvement like notifications and an improved search for 1-1s, but overall I highly recommend this to anyone using Flowdock on web.

- Anonymous User

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Flowdock

Pros
Possibility to integrate with external services
Very easy to configure
Powerful communication tool

Cons
A lot of links to others Flowdock sections
There isn't a quick access list to members of your organization to start a private chat
There isn't an app for Windows Phone

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

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