Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Free
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
Professional - $12 per month
Business - $16 per month
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Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.
Robert BrandlThe live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard. Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are. • Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.
Great, but there are better options What do you like best about GoTo Meeting? GoTo Meeting is straightforward, and you'll have no hassle using it for calls and meetings. As with any video conferencing software, you can schedule your appointments in advance and allow the invitees to make other plans around the meeting schedule. While meetings tend to be one-time, GoTo Meeting historically has allowed you to have rooms that don't disappear after the initial meeting. These meeting rooms can be joined using your ID and last for long-term discussions, which is favorable in work environments. GoTo Meeting is open and easily accessible for anyone to partake in conferences. You can use computers, tablets, and smartphones to join meetings once you have the invitation link. If you don't have access to the application, each room has a unique access code and number that you can dial to join the meeting from your landline and mobile phone. As a workspace, I can't recommend GoTo Meeting highly enough. With essential tools such as screen sharing and presentations, GoTo Meeting holds the key to business discussions, collaborations, virtual classes, and online seminars. Its low price for implementing and setting it up is a significant advantage over Zoom, Skype, etc. I can't personally speak for large-scale companies. Still, my team of 27 has an easier time communicating via GoTo Meeting when we host conferences with clients for broader discussions and our private collaboration sessions. GoTo Meeting is user-friendly and very elegant to use, all-in-all.
Vidya I.An industry leader in online video conferencing for companies around the world, GoTo Meeting now comes as part of GoTo Connect, the all-in-one communications software built for SMBs. The Meeting solution, available to buy standalone, is trusted by millions of people every day for real time virtual communication and collaboration. Get a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. Nothing can match the momentum of your team or business when it’s fueled by an award-winning collaboration solution, the Meeting solution from GoTo Connect pairs productivity with flexibility to let employees work effectively anytime, anywhere on any device.
Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have
- Jagz
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
- Ryan Heath
App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats
- Ahmed Nazeeh
"GoToMeeting is great for VOIP but not my favorite for video conferencing" What do you like best about GoTo Meeting? The VOIP functionality is fantastic, I love that I'm able to answer my work phone from my cell phone, anywhere. I'm also able to check voicemails when I'm out of the office without having to call a number or anything complex. The app is a great tool.
- Andrea M. S.
"Perfect for all our company meetings" What do you like best about GoTo Meeting? I love how easy GoTo is to use. I love that you can record sessions and share with those who couldn't attend. I also love that you can include documents for those attending the meeting as well.
- Amber A.
"Reusable Meeting Rooms" What do you like best about GoTo Meeting? GoTo Meeting excels in setting up meetings swiftly and makes participation seamless from anywhere on any device. It has apps for Windows, Mac, Android, and iPhones, allowing users to join conferences conveniently. Setting up a meeting is swift and gives you the flexibility in how you wish to connect your audio, whether from your PC or phone. While traditionally video conferencing applications require you to enlist the details for your meeting, you can skip the entire procedure by creating a recurring meeting room, which you can recycle for discussions and host as many conferences after the first one. Reusable meeting rooms maintain your chat messages and shared data, leaving the flow of discussions intact for references. The conferencing quality on GoTo Meeting is nothing short is stellar on any device. You can collaborate on your work with other participants regardless of the device they're on during your video conferences. GoTo Meeting strives to be a seamless platform for collaboration through screen sharing. You can screen share any part of your computer or phone, including specific windows and the whole screen. GoTo Meeting allows you to give keyboard and mouse control to one specific user in the conference during screen sharing. This feature is very helpful during customer service conferences where we can assist them in specific tasks where a verbal explanation is inadequate. GoTo Meeting has excellent integrations with other GoTo applications, allowing you to convert meetings to webinars with ease for broader features and capabilities.
- Sanjana P.
Pros |
---|
Enable costumers to contact us faster |
Enable us to solve costumers issues faster |
.Enable the costumer satisfaction to increase. |
Cons |
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Linking with a telephone, so the agent is only working on 1 channel at a time |
More simplified way to create and use templates |
Link users who may have provided us a new/different email from what we have on file for them |
Pros |
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Goto Meeting is fixing my and my teams calendar well for the session |
GoTo Meeting is giving away notifications for preparation |
GoTo Meeting is also supportive to share docs and screens in different modes |
Cons |
---|
GoTo Meeting can improve on Chatbot, they need to have a internal stakeholders chat window |
Goto Meeting should improve on audio quality while sharing a video |
GoTo Meeting has a great scope on admin rights for a group aspects. |
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