Zendesk Chat vs KingsConference

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

This is a good app, but it has a lot bugs, the most being the fact that my Bluetooth earbuds can't access the audio play, as it only uses the phone speakers, this is my major issue because I wouldn't like to disturb others with my meeting. Plus overall, it closes unexpectedly and disconnects easily, and I also think more attention should be payed on the UI as it's not friendly Enough. Thank you

- Goodness Okwudili

We use this for our daily church prayers so I've used this app a lot. It's a somewhat functional app however there's a few major bugs that need fixing plus a few things that need improving. I've sent multiple crash reports also sent an email to the developers hoping to see a difference but to no avail I didn't even get a response. The app crashes if you switch tabs or stay on the chat feature for too long, sometimes the chat doesn't work at all. It's way too easy to accidentally leave a call.

- Bethany Lowe

The app needs some improvement, when a participant enters the meeting its always destructive. Please make entering meeting on mute a default setting. Its an app with potential, but a lot has to be done to improve user experience. And the "beep" when someone enters the meeting is not necessary, it contributes to the destructive. Hope this feedback can be taken into consideration asap as this app is very necessary for the times we are living in. Thank you

- Lerato Letsaba