Zendesk Chat vs Trilian

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Trilian

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Trilian reviews

It has great potential. It has some places where it needs improvement. Let me begin with saying I use it almost daily as communications between my desktops, phone, tablet, and laptop. Sometimes it tells you you are online but you aren't. It is hit and miss (mostly miss) for sending pictures. There is no way to see who else has Trillian to be able to enlarge your circle of friends. Bottom line, if you need something basic this is great but if you need something more than just the basics, no

- Pam

Photos taken with the photo app frequently are in the wrong orientation when I try to send them, despite being correct in the phone's gallery app. Discord and Messenger don't do this even if I send the exact same photo. Also signed out frequently even though it's set not to turn off with battery optimization, meaning that I can't just share using the Android menu half the time. I have to go back and do it again. Please fix!

- Rachel C. (Kairuka)

I like the app. I've been using it for about 2 years and I purchased a lifetime subscription. Recently, after an app update, I've been having a problem with the notification features in the app (I use an Android phone and no longer get notifications for messages). I've contacted Customer Support several times over the past approximately 4 weeks and have gotten no response.

- D Callahan

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Trilian

Pros
We can have better communication with each of the employees
Offers group and private group channel-based chats
Provides an emergency contact option

Cons
Inability to paste image URLs
Inability to search thru messages by keywords
No GUI design upgrade

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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