Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Free
Category: Communication Tools
Industries: Business, Education
Free
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Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.
Robert BrandlThe live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard. Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are. • Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.
Ease of implementation and ongoing management.
Mark D.Instant messaging that is private and up to date for individuals, businesses, and hospitals is provided by Trillian. Trillian has been assisting people in maintaining their connections for more than 20 years. Messages sent using the modern version of Trillian are encrypted and HIPAA-compliant, making them accessible to medical practitioners and business owners of all sizes. And staying true to our roots, if all you want is free instant chatting, we can help you with that as well! • FOR BUSINESSES: Does your company still rely on inconvenient email chains or texting? Employee communication may be brought up to date with the help of Trillian's enterprise instant messaging, which is both modern and secure, without sacrificing control or safety. • FOR HEALTHCARE: If your healthcare organization requires secure instant messaging, the HIPAA-compliant secure messaging platform that Trillian offers can meet your needs. We work with groups of all sizes to improve their clinical communication while keeping costs to a minimum. • FOR INDIVIDUALS: Maintain contact with relatives and friends while preserving your right to personal anonymity Your one-of-a-kind username for Trillian enables you to send an infinite number of messages via your currently active data plan and/or free WiFi at no additional cost. Trillian is able to assist you in achieving your goals, whether they be to enable safe instant messaging among employees or just to stay in touch with family and friends. We appreciate your interest in our company.
Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have
- Jagz
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
- Ryan Heath
App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats
- Ahmed Nazeeh
It has great potential. It has some places where it needs improvement. Let me begin with saying I use it almost daily as communications between my desktops, phone, tablet, and laptop. Sometimes it tells you you are online but you aren't. It is hit and miss (mostly miss) for sending pictures. There is no way to see who else has Trillian to be able to enlarge your circle of friends. Bottom line, if you need something basic this is great but if you need something more than just the basics, no
- Pam
Photos taken with the photo app frequently are in the wrong orientation when I try to send them, despite being correct in the phone's gallery app. Discord and Messenger don't do this even if I send the exact same photo. Also signed out frequently even though it's set not to turn off with battery optimization, meaning that I can't just share using the Android menu half the time. I have to go back and do it again. Please fix!
- Rachel C. (Kairuka)
I like the app. I've been using it for about 2 years and I purchased a lifetime subscription. Recently, after an app update, I've been having a problem with the notification features in the app (I use an Android phone and no longer get notifications for messages). I've contacted Customer Support several times over the past approximately 4 weeks and have gotten no response.
- D Callahan
Pros |
---|
Enable costumers to contact us faster |
Enable us to solve costumers issues faster |
.Enable the costumer satisfaction to increase. |
Cons |
---|
Linking with a telephone, so the agent is only working on 1 channel at a time |
More simplified way to create and use templates |
Link users who may have provided us a new/different email from what we have on file for them |
Pros |
---|
We can have better communication with each of the employees |
Offers group and private group channel-based chats |
Provides an emergency contact option |
Cons |
---|
Inability to paste image URLs |
Inability to search thru messages by keywords |
No GUI design upgrade |
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