Zendesk Chat vs Whatsapp

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Whatsapp

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Whatsapp reviews

Google drive backups can't be restored if you've been chatting a lot for years and get a new phone. Just hangs for hours then fails. The experience of getting a new phone is horrible. You lose your messages every time despite taking up Google Drive space. Local back ups? I can't tell what those files are good for either. Very upsetting. Even Signal allows you to back up to an encrypted file.

- Titus

Dog water app. Frustrating UI. Cannot properly sync contacts with phone contact list. Cannot verify account via email--phone only, which is very inconvenient. Each picture must be downloaded to the phone, taking internal space. Cannot log in on multiple devices as advertised. Calling is unreliable on WiFi and data. But hey, this is Meta, not sure why I expected a quality product.

- Matt D

I give it 3 stars because, I really appreciate for this app, that allows us to communicate ever abroad. However, I couldn't get any pictures or anything else to get sent. There's a box indicating that I should do the setting I did the setting and still I couldn't send pictures, it kept showing me that little box about setting, I go to setting do all the things there and nothing happens.

- Ando Prince

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Whatsapp

Pros
Share Live Location Feature
Listen To Audio Messages Discreetly
Ads Free

Cons
Missing Face Filters
No Virtual Assistant
File Size limit

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Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

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