Zendesk Chat vs Wickr Enterprise

Side-by-side comparison of features, reviews, pricing and more

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Wickr Enterprise

Category: Communication Tools
Industries: Business, Education

Pricing

Basic - Free

Silver - $4.99/month

Gold - $9.99/month

Platinum - $25/ month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Wickr Enterprise reviews

There's always room for improvement! Ater a few days use I'm convinced this app is best for me. Japanese UI would be nice. Once a sent message is edited (a very useful feature!), perhaps that message's Expiry Timer ought to reset to countdown from the time of last edit. The timestamp of that last edit ought to be made readily visible to the recipient(s) so that an edited message is not so easily overlooked by recipients. Other subtle recommendations will be sent to your Support centre.

- najevi

I like the app quite a bit, but it's quite buggy. Messages, which were sent successfully, often get a "failed to send, tap to retry" message on them when the next message is sent. the Latest issue is that the app fails to notify me when I receive messages. This is the most frustrating bug because i miss messages too often. Looking into another solution

- Tanya B

Overall the app is great. Since last update though I'm having issues with incoming calls not showing up. And having difficulties answering the calls that do. My phone rings that there is a call, but there is no option for me to answer the call once the "incoming call" screen fades out. After conversation, the call doesn't even show up in the app. Fix please!!! Missing tons of calls here!

- Pam Fleming

Pros & cons

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

Wickr Enterprise

Pros
Sends messages and media with user-defined lifespan
Content shredder
Secure systems for finding other users.

Cons
Small user base
Security measures mean no syncing among multiple devices
Only allow one device per user

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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