ZeuZ vs Verint

Zeuz has helped and is helping us transform our testing capabilities from a fully manual set up to an automated approach. This helped us improve the quality of our software and safe valuable resource time on other tasks. Zeuz also provides fully trained testing experts at an additional cost that is definitely worth it as the resource is highly capable and provides great extra coverage to our testing needs. The produce is very easy to use and best of all it can do so much - it really is a comprehensive tool that can cater to all possible testing needs of a company.

- Zoheil K.

I am a CTO of a custom development shop in Toronto. My job is to create a robust multi-platform architecture and deliver innovative solutions for Fortune 1000 customers. To achieve this, we use ZeuZ for test automation across mobile, web, and APIs. I work with our developers, designers, and QA team and we have about 20 projects running at the same time. Since ZeuZ can handle multiple projects and mutiple platforms from one interface, we are able to test and assess each and every project with ease.

- Alexey S.

We've been using ZeuZ for over 2 years to automate testing for our mobile, web, and API platforms. It's the only tool that helps us to follow a diligent QA process, it functions as a framework, and most importantly, it's extendible.

- Dan S.

"Taking it to the Cloud" What do you like best about Verint Workforce Management? Verint WFM Pro has provided my contact center with accuracy, time savings, increased communication and the ability to leverage headcount where we havent been able to in the past. The WFM Pro team has been an integral part of our success and remains a constant support as we grow and change. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Verint WFM Pro does not have the ability to keep static schedules without manual updates. I have also found the process of creating and updating score cards to be one that is hard to understand, create and maintain. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Vering WFM Pro has been continuously working with my team to ensure access and accuracy to our live chat team. I have an understanding that the connection with Salesforce at times can be difficult but that hasnt stopped the support team from finding ways to not only fix any issues but also improve the experience.

- Samantha T.

"Former WFM Now Verint Administrator" What do you like best about Verint Workforce Management? Having a very large brand ensures the customer's needs are not only taken care of but also gives you the feeling of being a part of the growth and vast opportunities the product brings from a customer standpoint. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I've found a very little downside to using Verint. The only item that always comes to mind (which isn't precisely a bad issue) is how in-depth you could go with using Verint WFM. You certainly need more than one person to make sure that you have someone dedicated to roles in the environment because of how much you can do with it. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Our business unit in Healthcare is not only growing (a newly built in-house call center) but the type of business units are changing. Being able to utilize the Verint software to improve the systematic approach we have to schedule how helped staffing so much.

- Eric R.

"Verint WFM For the Win" What do you like best about Verint Workforce Management? I have been an active user of Verint WFM since it was Blue Pumpkin years ago. I love the ease of use of the system. The way you can customize the campaigns to meet the needs of the business. But mostly how many options there are to integrate with other Verint Solutions to get an in-depth view of agent behavior, performance, and quality. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It's minor - But I dislike the new scheduling view since the move away from Java. It was nice to get away from Java dependencies but the new view is a little cumbersome. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Visibility into staffing our business. It provides us birdseye as well as in-depth views to our staffing, SL projections, and agent performance.

- Kelly R.