ZOLEO vs Zendesk Chat

Side-by-side comparison of features, reviews, pricing and more

ZOLEO

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Zendesk Chat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Sir Richard Branson

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Sir Richard Branson

ZOLEO reviews

Great app and product. App has a few minor bugs but overall is pretty stable. One thing I am struggling with is notifications coming through when people send me messages. Message notifications often don't show on the android notifications bar but appear in the app after opening. This requires opening the app often and has led to a few missed/late messages. Running s20fe android 12.

- Chris Miller

App will not load on Galaxy S10. Get to phone # verification screen then it crashes. Tried everything, including 1+hr with tech support, who was great, but couldn't fix it. Works on my old iPhone, so I carried that + S10 on a solo backpack trip recently. Found out mid trip that the iPhone no longer holds a charge. So I had extra weight, 2 phones, and still no way to message from the field. Check-in worked from device, but Zoleo's big selling point is msg ability. Zoleo needs to fix this!

- Pat Ortmeyer

In general it works great. I can send texts to my wife when in nature. She can also see where I am, and I can send SOS in case something goes wrong (not used fortunately). Recently it turned off for no reason. It had enough charge and turning on and off is hard because it is a small button and you have to press for a few seconds, so it is weird that it was suddenly turned off, and dangerous when you suddenly need it in case of emergency. They want user's feedback. I said I want to download my tracks so I can check it out on Google Maps. This is easy to program for them. They were very unresponsive to this idea. I could do this with my SPOT communicator 10 years ago already.

- Vincent van Rooijen

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

Pros & cons

ZOLEO

Pros
Coverage everywhere via satellite, cellular or Wi-Fi
With 24/7 emergency response coordination partner
Share GPS coordinates

Cons
Message notifications often don't show on the android notifications
Cant manage contacts in the app
Short battery life

Zendesk Chat

Pros
Enable costumers to contact us faster
Enable us to solve costumers issues faster
.Enable the costumer satisfaction to increase.

Cons
Linking with a telephone, so the agent is only working on 1 channel at a time
More simplified way to create and use templates
Link users who may have provided us a new/different email from what we have on file for them

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Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

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Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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