Zendesk Chat

Category: Communication Tools

Industries: Business, Education

The live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard.

Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are.
• Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer

When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Most popular feedback for Zendesk Chat

Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.

-Robert Brandl

Highlights

Pricing
Free
ProsCons
Enable costumers to contact us fasterLinking with a telephone, so the agent is only working on 1 channel at a time
Enable us to solve costumers issues fasterMore simplified way to create and use templates
.Enable the costumer satisfaction to increase.Link users who may have provided us a new/different email from what we have on file for them

Address

MAP. 989 Market St San Francisco, CA 94103

Contact

[email protected]

https://www.zendesk.com/lp/brand/?utm_source=google&utm_medium=Search-Paid&utm_network=g&utm_campaign=SE_AW_AP_PH_EN_N_Sup_Brand_TM_Alpha_D_H&matchtype=e&utm_term=zendesk&utm_content=595443597285&utm_adgroup=&gclsrc=aw.ds&&theme=&gclid=CjwKCAjwyaWZBhBGEiwACslQo-YzZjeY8lNXIqTfDkwDikXmE6BC8TcWScjeKp-VWHdXv890od9YAhoC8z8QAvD_BwE&demoStep=personal

See 13 Alternatives to Zendesk Chat

Zendesk Chat reviews

Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have

- Jagz

Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.

- Ryan Heath

App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats

- Ahmed Nazeeh

See how Zendesk Chat compares with other top products

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