Zubtitle

I loved using Zubtitles and signed up immediately for their subscription. I have made 4 so far and will continue to use their software for my videos.

- Lisa S. Owner Online Media

As a beginner I have received nothing but immediate, helpful, patient support everytime I have needed it - which has been a lot! I am a beginner to the digital world and the team at Zubtitle has stepped up every time to help me.

- Cliff B.

I really liked Zubtitle, I had it implemented at my previous job and when I moved to this one, it was the first software I asked for. At the first company, I remember getting awesome customer service. That really stuck with me and was the main reason I recommended them to anyone looking for a solution to add captions to their videos. Now here's where my thoughts changed. We purchased an annual subscription with 120 credits and only ended up using 28 in the entire year. The membership auto-renewed, but PremierePro had added this feature so I wasn't planning on renewing. I reached out expecting the great customer service that made me choose and recommend Zubtitle in the first place, and was extremely disappointed. I asked for a refund since we hadn't used almost any of our credits in the year we had it. They responded telling me it had been used once since it was renewed and I was offered a 20% refund. 20% was not ideal since we have zero use for it now, but better than nothing right? So I said sure. Then, when I accepted it - they said they misread my message and that they couldn't refund us at all. "Their hands are tied." Now we have 212 credits for a software we don't need and are out the annual cost. I think keeping clients tied into something they don't need or use does more harm than good. I really liked you guys, but this was really disappointing.

- Rey K.