<>. –Harvey Mackay, autor del best seller del New York Times Nada entre tiburones sin que te coman vivo <>. –Mike Woerner, director de Recursos Humanos, Wawa, Inc. Gracias a sus clasicos empresariales, como El nuevo manager al minuto y El autoliderazgo y el ejecutivo al minuto, el autor best seller Ken Blanchard se ha convertido en un guru de los negocios reconocido nacionalmente que presenta nuevos enfoques revolucionarios sobre la gerencia, el liderazgo, el servicio al cliente y mas. Ahora, Blanchard trabaja en equipo con Dana y Jim Robinson para enfrentar el problema crucial del desempeno humano en !Cierre las brechas!, una divertida parabola de negocios que combina el talento de Blanchard para contar historias con el enfoque pionero de los Robinson sobre la resolucion de problemas. Los gerentes de todos los niveles que laboran en las organizaciones a menudo identifican un problema y se lanzan de inmediato a resolverlo. Sin embargo, muchas veces la solucion no resuelve el problema, porque el gerente no descubrio la raiz del asunto. Blanchard y sus coautores estan aqui para ensenarle a evitar que caiga en esta… trampa destructora. En !Cierre las brechas!, Bill Ambers, el director de servicio al cliente en una firma de alta tecnologia, se encuentra con un problema en la empresa: su centro de llamadas no esta alcanzando el numero de llamadas estipulados. Con la ayuda de Michael St. Vincent, jardinero y legendario jefe de Saint’s Nurseries and Landscaping, aprende a cavar sistematicamente hasta encontrar la raiz del problema, y al hacerlo descubre tanto el enfoque de BRECHAS en cuanto a mejorar el rendimiento y una herramienta llamada Cerrador de brechas. Con su fascinante historia, sus ejemplos vividos y su enfoque amistoso hacia el lector, !Cierre las brechas! es de lectura obligatoria para todo aquel que busca identificar y corregir los factores que impactan negativamente el desempeno, de tal manera que el impacto determinante es significativo y mensurable.

Todos los días organizaciones alrededor del mundo lanzan iniciativas de cambio, muchas veces de gran magnitud y con grandes gastos, destinadas a mejorar el statu quo. Sin embargo, entre el cincuenta y el setenta por ciento de esos esfuerzos por lograr un cambio fracasan. Unos pocos perecen de manera repentina, pero son muchos los que mueren con una muerte larga y dolorosa que agota los recursos, la energía y la moral de la organización. ¿Quién, o qué, está matando el cambio? Eso es lo que vas a descubrir en esta ingeniosa historia de misterio. La historia presenta al Agente Mike McNally, un detective al estilo de Columbo, que está investigando el asesinato de otro cambio más. Uno tras otro, el Agente McNally interroga a trece sospechosos principales, entre ellos una líder miope llamada Victoria Visión, un gerente que continuamente llega tarde a su oficina, llamado Ernesto Urgencia, una ejecutiva llamada Clara Comunicación, cuya laringitis hace que le sea totalmente imposible comunicarse, y varios personajes sospechosos más. Con toda seguridad, los sospechosos te van a parecer familiares, y es muy posible que los puedas relacionar con tu propio lugar de trabajo. Al final, el Agente McNally resuelve el caso de una manera que te inspirará a convertirte en un eficaz Agente de Cambio en tu propia organización. Al final del libro hay una guía que te mostrará paso a paso la manera de aplicar las lecciones de esta historia al mundo real. Las preguntas clave te ayudarán a evaluar el grado de salud de las iniciativas de cambio que se producen en tu organización, y aprenderás mejores prácticas para capacitar y mantener la producción del cambio deseado.

All of us in the today’s workforce are called upon, more and more, to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivation of its members? Here, expert authors Ken Blanchard, Alan Randolph, and Peter Grazier outline a three-step process that will help you transform any kind of team into a Next-Level team: one that uses all team members’ ideas and motivation more effectively, makes better use of team members’ and team leaders’ time, and generates benefits for individual team members, the team, and the organization.
Designed as a working guide and filled with detailed instructions for people who want to build high-performing teams, Go Team! will lead you, step by step, to great results.
Through discussions, case examples, and questions to consider, you and your teammates will learn how to share information, build high levels of trust and responsibility, and set clear boundaries to create the freedom for team members to act responsibly and develop the self-managing skills to make good team decisions.
With Go Team! as a guide, you’ll find that working in a team can be fun, satisfying, and highly productive.

What is the secret to lasting as a leader? In the words of Ken Blanchard and Mark Miller, #8220;Our capacity to grow determines our capacity to lead.#8221; Leadership must be a living process, and life means growth. #160;#160;In Great Leaders Grow, a woman named Debbie Brewster becomes a mentor to a young man named Blake, as he embarks on his own career. Together, they explore four ways that leaders must keep growing, both on the job and off. Within their story are valuable lessons for anyone who desires both professional success and personal fulfillment.

Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestsellerRaving Fans, are back with Gung Ho!-an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Through the inspirational story of business leaders, the revolutionary technique of Gung Ho!is revealed in three simple, yet amazingly powerful principles:

The Spirit of the Squirrel: Practice worthwhile work
The Way of the Beaver: Be in control of achieving the goal
The Gift of the Goose: Cheer each other on

Destined to become a classic, Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas that boost enthusiasm and performance and usher in astonishing results for any organization. Whether your organization consists of one or is listed in the Fortune 500, this AudioBook ensures Gung Ho! employees committed to success.

“The more I read the Bible, the more evident it becomes that everything I have ever taught or written about effective leadership over the past 25 years, Jesus did to perfection. He is simply the greatest leadership role model of all time.”

Effective leadership–whether on the job, in the community, at church, or in the home–starts on the inside. In this revised classic, renowned leadership expert Ken Blanchard guides you through the process of discovering how to lead like Jesus.

Before you can hope to lead anyone else, you must know who you are. Every leader must answer two critical questions. One deals with your relationship to Christ. The other with your life purpose.

• Whose are you going to be?
• Who are you going to be?

Learning to lead like Jesus can be described as the process of aligning two internal domains (the heart and the head) and two external domains (the hands and the habits). These four dimensions of leadership form the outline for this very practical and transformational book, from which you will learn how to:

• Integrate your faith with your role and responsibility as a leader
• Identify your priorities
• Build your relationship with God in a new and personal way
• Move from success to significance
• Lead out of service rather than self-interest
• Put the love of Jesus into action

With simple yet profound principles from the life of Jesus, and dozens of stories and leadership examples from his own life, Ken Blanchard once again shows us the way effective leaders lead.

Accompanying graphics, resources, checklist, and discussion guide are included in the audiobook companion PDF download.

Los magnificos libros best seller de Ken Blanchard, como El nuevo manager al minuto y Raving Fans, lo han convertido en una leyenda mundialmente reconocida en el mundo de los negocios. Millones de personas buscan en los libros de Blanchard enfoques innovadores sobre gerencia, liderazgo, servicio al cliente y mucho mas. Ahora ha unido fuerzas con Steve Gottry, el renombrado escritor sobre temas de negocios, para explorar uno de los problemas mas comunes e insidiosos que son una plaga en los lugares de trabajo: la postergacion. Este libro es la historia de Bob, un gerente tipico de nivel intermedio que tiene por costumbre dejar las cosas para el ultimo minuto. Como consecuencia, nunca cumple con las fechas limite, pues su falta de concentracion hace que se dedique a hacer tareas sin sentido antes de dedicarse a las cosas realmente importantes. Como muchos otros profesionales, Bob racionaliza, justifica y trata de explicar. Por suerte, envian a Bob al <> de su compania, el cual le ayuda a enfrentarse con los tres efectos secundarios de la postergacion: el atraso, la baja calidad laboral y el estres, tanto para el como para los demas. Bob aprende a transformarse y pasar de gerente de ultimo minuto y con tendencia a las crisis, en un productivo gerente puntual y certero. Por medio de esta cautivadora parabola, Blanchard y Gottry ofrecen estrategias practicas que cualquier profesional puede llevar a la practica para mejorar su rendimiento.

El coautor best seller del legendario El manager al minuto y una exejecutiva de Twitter unen fuerzas para crear una guia esencial para crear poderosas relaciones de ensenanza.

Mientras que la mayoria de personas concuerda que tener un mentor es algo bueno, no saben como encontrar o aprovechar uno. Y a pesar de la amplia aceptacion de la idea de ser un mentor, la mayoria de la gente piensa que no tiene el tiempo o la capacidad para hacerlo. Las relaciones de ensenanza positivas pueden cambiar la forma en la cual lideramos y nos pueden ayudar a triunfar.

En este libro, el legendario guru Ken Blanchard y Claire Diaz-Ortiz, una exejecutiva de Twitter, combinan sus conocimientos para proporcionar un enfoque sistematico para el asesoramiento intergeneracional, brindando a los lectores una perspectiva sobre el poder y la influencia de la tutoria y les anima a fomentar sus propias relaciones como mentor.

Con su clasico formato de parabola, Blanchard explica por que el desarrollo de la comunicacion efectiva y las relaciones entre generaciones pueden ser una gran oportunidad para empresas e individuos. Esta es la fuente ideal para aprender por que mentoring es el ingrediente secreto para el exito profesional y personal.

El manager al minuto es una historia concisa que revela tres secretos muy funcionales: objetivos de un minuto, alabanzas de un minuto y reprimendas de un minuto.

Durante más de veinte años, millones de gerentes en compañías de Fortune 500 y pequeñas empresas a nivel nacional han seguido las técnicas de El mánager al minuto, aumentando así su productividad, satisfacción en el trabajo y prosperidad personal. Estos resultados reales se lograron mediante el aprendizaje de las técnicas de gestión que explican la rentabilidad de la organización y sus empleados.

El nuevo mánager al minuto es una historia concisa y fácil de leer que revela tres secretos muy funcionales: objetivos de un minuto, alabanzas de un minuto y reprimendas de un minuto. El libro también presenta varios estudios de medicina y ciencias de la conducta que explican claramente por qué estos métodos aparentemente simples funcionan tan bien con tanta gente. Al final del libro usted sabrá cómo aplicarlos a su propia situación y disfrutar de los beneficios. Es por eso que El nuevo mánager al minuto ha seguido apareciendo en las listas de libros más vendidos de negocios por más de dos décadas, y se ha convertido en una sensación internacional.

For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed¬†The One Minute Manager’s¬†techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees.

The One Minute Manager is a concise story that reveals three very practical secrets: One Minute Goals, One Minute Praisings, and One Minute Reprimands.

The book also presents several studies in medicine and the behavioral sciences that clearly explain why these apparently simple methods work so well with so many people. By the book’s end you will know how to apply them to your own situation and enjoy the benefits.

That’s why¬†The One Minute Manager¬†has continued to appear on business bestseller lists for more than two decades, and has become an international sensation.

The bestselling co-author of the legendary The One Minute Manager(r) and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships.

While most people agree that having a mentor is a good thing, they don’t know how to find one or use one. And despite widespread approval for the idea of being a mentor, most people don’t think they have the time or skills to do so.

Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving readers great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships.

Using his classic parable format, Blanchard explains why developing effective communication and relationships across generations can be a tremendous opportunity for companies and individuals alike. One Minute Mentoring is the go-to source for learning why mentoring is the secret ingredient to professional and personal success.

Based on his extensive experience as coach and mentor to many thousands of Christian leaders across a wide variety of settings, denominations, and ministries, Reggie McNeal helps his readers to understand that greatness is indeed their birthright–if they will claim it by living the 7 personal disciplines that help leaders grow from good to great.

The co-author of the phenomenal New York Times bestselling classic The One Minute Manager(r) explores the skills needed to become an effective self leader in this essential work, now updated throughout.

Just as Ken Blanchard’s phenomenal bestselling classic The One Minute Manager gives leaders the three secrets to managing others, so this follow-up book gives people the three secrets to managing themselves. In Self Leadership and the One Minute Manager, readers will learn that accepting personal responsibility for their own success leads to power, freedom, and autonomy.

Through a captivating business parable, Ken Blanchard and coauthors Susan Fowler and Laurence Hawkins show readers how to apply the world-renowned Situational Leadership(r) II method to their own development. The story centers on Steve, a young advertising executive who is about to lose his job. Through a series of talks with a One Minute Manager protege named Cayla, Steve learns the three secrets of self leadership. His newfound skills not only empower Steve to keep his job, but also show him how to ditch his victim mentality to continue growing, learning, and achieving.

For decades, millions of managers in Fortune 500 companies and small businesses around the world have followed Ken Blanchard’s management methods to increase productivity, job satisfaction, and personal prosperity. Now, this newly revised edition of Self Leadership and the One Minute Manager empowers people at every level of the organization to achieve success.

Bestselling author of The One-Minute Manager, Ken Blanchard, along with Phil Hodges, offers guidance for how to become a successful modern-day servant leader modeled after Jesus Christ. Based on years of leadership study and proven leadership styles, Blanchard gives established and up-and-coming business leaders solid examples, tools, and methods for life-changing results in their leadership of others.

Servant Leader summarizes the Four Dimensions of Leadership:

• leadership assumptions and methods
• application and leadership behavior
• using the heart to overcome selfish motives and barriers
• the habits of leaders

Those looking to expand their effective leadership skills, to experience the transforming power of Blanchard’s unconventional teachings, and to grow as leaders and as business executives will benefit greatly from Servant Leader.

An accompanying graphic and servant leadership commitment are included in the audiobook companion PDF download.

“Empowerment” can be a mind-numbing topic, but in The 3 Keys to Empowerment, Ken Blanchard and his coauthors use concrete examples, a QA format, case histories, and entertaining coments to keep the discussion lively. The authors show that empowerment is not about giving people power, it’s about releasing the power they already have.

In the tradition of the bestselling book The One Minute Manager, authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chic-fil-A restaurants, present The Generosity Factor–a parable that demonstrates the virtues of generosity.

It’s the story of a meeting between the Broker–a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant–and the Executive–the CEO of a very large and successful company who claims the greatest joy in his life is his ability to give to others.

Thinking he might get a competitive edge by meeting with the Executive, the Broker’s worldview is turned upside down as he talks to the Executive and hears the principles that form his life. He calls it The Generosity Factor–a way to give time, talent, treasure, and touch to those in need. Providing a unique twist on what it means to thrive in business, at home, and in life, this story will forever change your definition of success.

Now a major motion picture!

Everyone deserves a second chance on the course–and in life. Join golf pro Wally Armstrong and author Ken Blanchard as they condense decades of practical know-how into a simple book with an incredible, inspiring message: sometimes we all need a mulligan.

Meet Paul McAllister. An Ivy League-educated founder of a multimillion-dollar business, Paul was a success in almost everything except life and golf. It only took one Pro-Am afternoon, one short putt, and one airborne putter to send his world flying in a different direction: a mulligan!

Golf’s gracious do-over, a mulligan, was the beginning of Paul’s own second chance. Guided by the wisdom and advice of an old pro, Paul learned about priorities, self-confidence, and playing a good game both on and off the course. You’ll learn all about:

• The importance of friendships
• The true meaning of forgiveness
• Detaching from outcomes and embracing positivity
• The value of having mentors to guide you along the way

Written in a parable style, The Mulligan will give you a second chance to change it all, improving your life and your golf game along the way.

Praise for The Mulligan:

“Wally Armstrong and Ken Blanchard not only understand golf, but life and the value of relationships. They have put together a story that should warm your heart, help your golf game, and just may touch your life.”

—Jack Nicklaus, golf legend and 1974 inductee to the World Golf Hall of Fame

“For those who have learned that golf is more than just a game, The Mulligan will be welcome reading that will provide helpful insights not just for their golf game, but for their lives as well.”

–Ben Crenshaw, two-time Masters Champion and 2002 inductee to the World Golf Hall of Fame

A new edition based on the timeless business classic–updated to help today’s readers succeed more quickly in a rapidly changing world.

For decades, The One Minute Manager(r) has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less–including resources, funding, and staff–have all revolutionized the world in which we live and work.

Now, Ken Blanchard and Spencer Johnson have written The New One Minute Manager to introduce the book’s powerful, important lessons to a new generation. In their concise, easy-to-read story, they teach readers three very practical secrets about leading others–and explain why these techniques continue to work so well.

As compelling today as the original was thirty years ago, this classic parable of a young man looking for an effective manager is more relevant and useful than ever.

Ken Blanchard’s phenomenal bestsellers, such as The One Minute Manager(r) and Raving Fans(r), have made him a globally recognized business legend. Now, he has joined with noted business author Steve Gottry to explore one of the most common and insidious problems plaguing the workplace — procrastination.

The On-Time, On-Target Manager tells the highly recognizable story of Bob, a middle manager who tends to put things off to the last minute. He misses deadlines, rationalizes, justifies, and tries to explain. Luckily, Bob is sent to his company’s CEO — a new kind of CEO — the “Chief Effectiveness Officer” — who helps him deal with the three negative side effects of procrastination: lateness, poor work quality, and stress to himself and others. Bob learns how to overcome procrastination, and transforms himself into a productive On-Time, On-Target Manager through the Three P strategy.

With this engaging parable, Blanchard and Gottry tackle the problem of procrastination head-on, offering practical strategies any professional can immediately put into practice to improve his or her performance.

Mega–bestselling author Ken Blanchard and celebrated business leaders Don Hutson and Ethan Willis present an inspiring story that reveals the secrets to becoming a successful entrepreneur.

In THE ONE MINUTE ENTREPRENEUR, Ken Blanchard (coauthor of the #1 bestselling business classic The One Minute Manager), Don Hutson, CEO of U.S. Learning, and Ethan Willis, CEO of Prosper Learning, tell the inspiring story of one man’s challenges in creating his own business. Through a powerful and engaging narrative, we confront many of the typical problems all entrepreneurs face in starting up their business, from finding new sources of revenue to securing the commitment of their people and the loyalty of their customers. More important, we learn the secrets to becoming a successful entrepreneur, including how to build a firm foundation, how to ensure a steady cash flow, and how to create legendary service. In addition, the book offers invaluable advice, delivered through One Minute Insights, from such entrepreneurs and thinkers as Sheldon Bowles, Peter Drucker, Michael Gerber, and Charlie “Tremendous” Jones.

Today, in the midst of the largest entrepreneurial surge in U.S. history, four out of five small businesses continue to fail. THE ONE MINUTE ENTREPRENEUR offers businesspeople and would-be entrepreneurs a treasure trove of wisdom on how to think, act, and succeed in creating and sustaining a business, no matter what their industry.

Debbie Brewster is an executive whose work group is failing. She begins meeting with a mentor her company president who helps her discover the secret of great leaders.
In this accessible business fable, Debbie learns five ways in which great leaders can actually serve their followers and takes her team from worst to first.

New York Times bestselling author and leadership expert Ken Blanchard’s popular TrustWorks! training program is now available in book form!

Trust Works!: Four Keys to Building Lasting Relationships is an insightful guide designed to help people navigate one of the most complex issues that affects all areas of our lives: trust.

In Trust Works!, Ken Blanchard, Cynthia Olmstead, and Martha Lawrence demonstrate how to get along better with those around us.

In today’s polarized society, building trust–and sustaining it–has never been more important or seemingly elusive. Trust Works! provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.

Learn how the apply the “ABCD trust” model to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.

Every day organizations around the world launch change initiatives-often big, expensive ones-designed to improve the status quo. Yet fifty to seventy percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization’s resources, energy and morale.
Who or what is killing change? That’s what you’ll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who’s investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters.
The suspects are sure to sound familiar and you’re bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization. A step-by-step guide at the back of the book shows you how to apply the story’s lessons to the real world. Key questions help you evaluate the health of your organization’s change initiatives, and you’ll learn best practices for enabling and sustaining the desired change.