“Anyone pursuing success must read this book.” –Chris Voss, author of Never Split the Difference

A master class in leadership from the world’s top body language expert

From internationally bestselling author and retired FBI agent Joe Navarro, a groundbreaking look at the five powerful principles that set exceptional individuals apart

Joe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distills a lifetime of experience into five principles that outstanding individuals live by:

Self-Mastery: To lead others, you must first demonstrate that you can lead yourself.

Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation.

Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.

Action: Build shared purpose and lead by example.

Psychological Comfort: Discover the secret ingredient of exceptional individuals.

Be Exceptional is the culmination of Joe Navarro’s decades spent analyzing human behavior, conducting more than 10,000 interviews in the field, and making high-stakes behavioral assessments. Drawing upon case studies from history, compelling firsthand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.

Supplemental enhancement PDF accompanies the audiobook.

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.

Why is it that some people have all the elements of success–education, skills, integrity, motivation–but can’t seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals–in poker terms, “tells”–in business to assess and influence others.

Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful “comfort/discomfort” model to decode what’s really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

Jump-start your career as you discover how to:

• Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt–even over the phone
• Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
• Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire–and see what posture, work practices, workspaces, and even electronic habits say about people
• Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
• Learn what the “comfort dividend” can do for you and your business
• Explore how the concept of “curbside appeal” applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.

From the world’s #1 body language expert* comes the essential audiobook for decoding human behavior

“The ultimate body language reference. I’ll be both referring to and recommending this book on a daily basis for many years to come.” –Amy Cuddy

Joe Navarro has spent a lifetime observing others. For 25 years, as a Special Agent for the FBI, he conducted and supervised interrogations of spies and other dangerous criminals, honing his mastery of nonverbal communication. After retiring from the bureau, he has become a sought-after public speaker and consultant, and an internationally bestselling author. Now, a decade after his groundbreaking book What Every BODY is Saying, Navarro returns with his most ambitious work yet. The Dictionary of Body Language is a pioneering “field guide” to nonverbal communication, describing and explaining the more than 400 behaviors that will allow you to gauge anyone’s true intentions.

Moving from the head down to the feet, Navarro reveals the hidden meanings behind the many conscious and subconscious things we do. Readers will learn how to tell a person’s actual feelings from subtle changes in their pupils; the lip behaviors that betray concerns or hidden information; the many different varieties of arm posturing, and what each one means; how the position of our thumbs when we stand akimbo reflects our mental state; and many other fascinating insights to help you both read others and change their perceptions of you.

Listeners will turn to The Dictionary Body Language again and again–a body language bible for anyone looking to understand what their boss really means, interpret whether a potential romantic partner is interested or not, and learn how to put themselves forward in the most favorable light.

*GlobalGurus.org

An intense cat-and-mouse game played between two brilliant men in the last days of the Cold War, this shocking insider’s story shows how a massive giveaway of secret war plans and nuclear secrets threatened America with annihilation.

In 1988 Joe Navarro, one of the youngest agents ever hired by the FBI, was dividing his time between SWAT assignments, flying air reconnaissance, and working counter-intelligence. But his real expertise was “reading” body language. He possessed an uncanny ability to glean the thoughts of those he interrogated.

So it was that, on a routine assignment to interview a “person of interest”–a former American soldier named Rod Ramsay–Navarro noticed his interviewee’s hand trembling slightly when he was asked about another soldier who had recently been arrested in Germany on suspicion of espionage. That thin lead was enough for the FBI agent to insist to his bosses that an investigation be opened.

What followed is unique in the annals of espionage detection–a two-year-long battle of wits. The dueling antagonists: an FBI agent who couldn’t overtly tip to his target that he suspected him of wrongdoing lest he clam up, and a traitor whose weakness was the enjoyment he derived from sparring with his inquisitor. Navarro’s job was made even more difficult by his adversary’s brilliance: not only did Ramsay possess an authentic photographic memory as well as the second highest IQ ever recorded by the US Army, he was bored by people who couldn’t match his erudition. To ensure that the information flow would continue, Navarro had to pre-choreograph every interview, becoming a chess master plotting twenty moves in advance.

And the backdrop to this mental tug of war was the dissolution of the Soviet Union and the very real possibility that its leaders, in a last bid to alter the course of history, might launch a devastating attack. If they did, they would have Ramsay to thank, because as Navarro would learn over the course of forty-two mind-bending interviews, Ramsay had, by his stunning intelligence giveaways, handed the Soviets the ability to utterly destroy the US.

The story of a determined hero who pushed himself to jaw-dropping levels of exhaustion and who rallied his team to expose undreamed of vulnerabilities in America’s defense, Three Minutes to Doomsday will leave the reader with disturbing thoughts of the risks the country takes even today with its most protected national secrets.

Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to “speed-read” people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You’ll also learn how your body language can influence what your boss, family, friends, and strangers think of you. You will discover:

1. The ancient survival instincts that drive body language
2. Why the face is the least likely place to gauge a person’s true feelings
3. What thumbs, feet, and eyelids reveal about moods and motives
4. The most powerful behaviors that reveal our confidence and true sentiments
5. Simple nonverbals that instantly establish trust
6. Simple nonverbals that instantly communicate authority

Filled with examples from Navarro’s professional experience, this definitive book offers a powerful new way to navigate your world. Listen this book and send your nonverbal intelligence soaring.