Organizations are only as productive as the interactions that take place between individuals, teams, and divisions. This audiobook is a short, engaging guide for dramatically improving the quality of these interactions. The four “keys” that Judith Katz and Frederick Miller provide offer a framework and a common language for creating an open, honest, and supportive workplace, one where people aren’t afraid to speak up and where everyone feels respected.

The four keys are: Lean into Discomfort–Be willing to move beyond your comfort zone and help create an environment in which others feel the same way. Listen as an Ally–Try to find ways you can support fellow employees’ ideas. Share Your Intent and Intensity–Make it crystal clear how committed you feel to any idea you raise. Share Street Corners–Your perspective (your corner) is only one point of view. Actively encourage people from other “corners” to offer their perspectives.