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Build for Change audiobook
- By: Alan Trefler
- Length: 5 hours 59 minutes
- Publisher: Ascent Audio
- Publish date: January 26, 2022
- Language: English
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Build for Change Audiobook Summary
Many companies across the globe will suffer over the next few years as there is an emerging generation of customers who hate doing business with them. Trefler calls this real and imminent threat the Customer Apocalypse. He argues that the connected consumer is giving birth to a new generation of customer who are blowing up the very notion of customer relationship management. Theyre not interest in a relationship, and they wont be managed. This customer expects to be in control rather than to be controlled, and they want to discover your product or service on their own, and share their devotion to it with everyone. Cross them and they will demonize you to the world. Trefler shows us how a companys future depends on their willingness to do three things: Look beyond mere data to see your customers; balance, and respect their intent to discover the appropriate customer process Understand that the technology we have been given to address this problem suffers a fatal flaw, and what must be instituted to overcome it Radically re-think how business people, technologies, and finance roles work together for adaptive and transformative innovation Combined with examples from his professional experience in service to and as a trusted advisor to some of the worlds most sophisticated organizations, Treflers bold and timely insight will be welcomed by business leaders across any industry.
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About the Author(s) of Build for Change
Alan Trefler is the author of Build for Change
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Build for Change Full Details
| Length | 5 hours 59 minutes |
| Author | Alan Trefler |
| Publisher | Ascent Audio |
| Release date | January 26, 2022 |
| ISBN | 9781663705211 |
Additional info
The publisher of the Build for Change is Ascent Audio. The imprint is Ascent Audio. It is supplied by Ascent Audio. The ISBN-13 is 9781663705211.
Global Availability
This book is only available in the United States.
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