-
Share on
-
-
-
The Experience Mindset audiobook
- By: Tiffani Bova
- Narrator: Tiffani Bova
- Category: Business & Economics, Organizational Development
- Length: 6 hours 30 minutes
- Publisher: Penguin Random House Audio Publishing Group
- Publish date: January 01, 2023
- Language: English
-
-
Listen at up to 4.5x speed
Good for any title to download and keep -
Fall asleep to your favorite books
Set a sleep timer while you listen -
Unlimited listening to our Classics.
Listen to thousands of classics for no extra cost. Ever
The Experience Mindset Audiobook Summary
A Wall Street Journal Bestseller!
From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth
In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.
Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale. It’s not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes. In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, you’ll learn:
- How people, processes, technology, and culture contribute to the “virtuous cycle” of EX and CX.
- Why the best companies have programs that minimize the customer’s effort as well as the employee’s effort (and how companies like Southwest and Best Buy get this right)
- How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.)
- What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can’t improve what you can’t measure.
Employees are the heart of your business. If you want to remain competitive in today’s marketplace, investing in people is no longer a nice-to-have, but rather a must have.
Other Top Audiobooks
The Experience Mindset Audiobook Narrator
Tiffani Bova is the narrator of The Experience Mindset audiobook that was written by Tiffani Bova
About the Author(s) of The Experience Mindset
Tiffani Bova is the author of The Experience Mindset
More From the Same
- Author : Tiffani Bova
- Growth IQ
The Experience Mindset Full Details
| Narrator | Tiffani Bova |
| Length | 6 hours 30 minutes |
| Author | Tiffani Bova |
| Category | |
| Publisher | Penguin Random House Audio Publishing Group |
| Release date | May 02, 2024 |
| ISBN | 9780593670323 |
Subjects
The publisher of the The Experience Mindset is Penguin Random House Audio Publishing Group. includes the following subjects: management books, experience, organization development, growth, innovation, growth iq, business management, leadership books, leadership, mindset, management, business books, business, sales book, sales books, growth mindset, business books best sellers, mindset book, entrepreneurship, organization, agile, self help books, economy, mba, motivational books, money, business plan, organizational behavior, motivation, self improvement books, economics books, confidence, motivational books for women, motivational books for men, Business & Economics, Organizational Development, Business & Economics, Management, Business & Economics, Customer Relations The BISAC Subject Code is Business & Economics, Organizational Development
Additional info
The publisher of the The Experience Mindset is Penguin Random House Audio Publishing Group. The imprint is Penguin Audio. It is supplied by Penguin Random House Audio Publishing Group. The ISBN-13 is 9780593670323.
Global Availability
This book is only available in the United States.
Most Popular Audiobooks
See book recommendations from experts
Frequently asked questions
Listening to audiobooks not only easy, it is also very convenient. You can listen to audiobooks on almost every device. From your laptop to your smart phone or even a smart speaker like Apple HomePod or even Alexa. Here’s how you can get started listening to audiobooks.
- 1. Download your favorite audiobook app such as Speechify.
- 2. Sign up for an account.
- 3. Browse the library for the best audiobooks and select the first one for free
- 4. Download the audiobook file to your device
- 5. Open the Speechify audiobook app and select the audiobook you want to listen to.
- 6. Adjust the playback speed and other settings to your preference.
- 7. Press play and enjoy!
While you can listen to the bestsellers on almost any device, and preferences may vary, generally smart phones are offer the most convenience factor. You could be working out, grocery shopping, or even watching your dog in the dog park on a Saturday morning.
However, most audiobook apps work across multiple devices so you can pick up that riveting new Stephen King book you started at the dog park, back on your laptop when you get back home.
Speechify is one of the best apps for audiobooks. The pricing structure is the most competitive in the market and the app is easy to use. It features the best sellers and award winning authors. Listen to your favorite books or discover new ones and listen to real voice actors read to you. Getting started is easy, the first book is free.
Research showcasing the brain health benefits of reading on a regular basis is wide-ranging and undeniable. However, research comparing the benefits of reading vs listening is much more sparse. According to professor of psychology and author Dr. Kristen Willeumier, though, there is good reason to believe that the reading experience provided by audiobooks offers many of the same brain benefits as reading a physical book.
Audiobooks are recordings of books that are read aloud by a professional voice actor. The recordings are typically available for purchase and download in digital formats such as MP3, WMA, or AAC. They can also be streamed from online services like Speechify, Audible, AppleBooks, or Spotify.
You simply download the app onto your smart phone, create your account, and in Speechify, you can choose your first book, from our vast library of best-sellers and classics, to read for free.
Audiobooks, like real books can add up over time. Here’s where you can listen to audiobooks for free. Speechify let’s you read your first best seller for free. Apart from that, we have a vast selection of free audiobooks that you can enjoy. Get the same rich experience no matter if the book was free or not.
It depends. Yes, there are free audiobooks and paid audiobooks. Speechify offers a blend of both!
It varies. The easiest way depends on a few things. The app and service you use, which device, and platform. Speechify is the easiest way to listen to audiobooks. Downloading the app is quick. It is not a large app and does not eat up space on your iPhone or Android device.
Listening to audiobooks on your smart phone, with Speechify, is the easiest way to listen to audiobooks.
