9781639295494
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The Southwest Airlines Way audiobook

  • By: Jody Hoffer Gittell
  • Length: 4 hours 16 minutes
  • Publisher: McGraw Hill-Ascent Audio
  • Publish date: October 01, 2005
  • Language: English
  • (435 ratings)
(435 ratings)
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The Southwest Airlines Way Audiobook Summary

Management lessons from the world’s most profitable airline
“If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book.” -James L. Heskett, Baker Foundation Professor, Harvard Business School, and coauthor of The Value-Profit Chain
Fortune magazine calls Southwest Airlines “the most successful airline in history.” With a market value greater than the rest of the US airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives­­ The Southwest Airlines Way explains how Southwest’s relationship-based performance principles can be adopted by managers in any industry, with dramatic results.
Full of frontline tales of Southwest’s innovative management style, this compelling book explains how Southwest’s relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest’s management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, time-sensitive airline industry.
Please note: This is a historical recording. The audio quality represents the technology of the time when it was produced.

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About the Author(s) of The Southwest Airlines Way

Jody Hoffer Gittell is the author of The Southwest Airlines Way

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The Southwest Airlines Way Full Details

Length 4 hours 16 minutes
Author Jody Hoffer Gittell
Publisher McGraw Hill-Ascent Audio
Release date October 01, 2005
ISBN 9781639295494

Additional info

The publisher of the The Southwest Airlines Way is McGraw Hill-Ascent Audio. The imprint is McGraw Hill-Ascent Audio. It is supplied by McGraw Hill-Ascent Audio. The ISBN-13 is 9781639295494.

Global Availability

This book is only available in the United States.

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