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The Customer Rules audiobook
- By: Lee Cockerell
- Narrator: Lee Cockerell
- Category: Business & Economics, Customer Relations
- Length: 3 hours 53 minutes
- Publisher: Penguin Random House Audio Publishing Group
- Publish date: January 01, 2013
- Language: English
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The Customer Rules Audiobook Summary
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that success in business–any business–depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they’ll never want to do business with anyone but you. For example:
Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself “What Would Mom Do?”
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don’t Try Too Hard
As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers
Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
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The Customer Rules Audiobook Narrator
Lee Cockerell is the narrator of The Customer Rules audiobook that was written by Lee Cockerell
About the Author(s) of The Customer Rules
Lee Cockerell is the author of The Customer Rules
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The Customer Rules Full Details
| Narrator | Lee Cockerell |
| Length | 3 hours 53 minutes |
| Author | Lee Cockerell |
| Category | |
| Publisher | Penguin Random House Audio Publishing Group |
| Release date | May 02, 2024 |
| ISBN | 9780385360395 |
Subjects
The publisher of the The Customer Rules is Penguin Random House Audio Publishing Group. includes the following subjects: customer service, guide, Walt Disney, company, corporate, professionalism, hiring, recruiting, training, employee, development, professional, expert, communication, knowledge, business, steps, mastery, consultant, leadership, leadership books, business books, creativity, entrepreneurship, marketing, networking, money, social media, management, branding, communication skills, human resource management, management books, success, customer service books, customer, self help, motivation, sales, economy, self help books, motivational books, Business & Economics, Customer Relations, Business & Economics, Sales & Selling, General, Business & Economics, Management The BISAC Subject Code is Business & Economics, Customer Relations
Additional info
The publisher of the The Customer Rules is Penguin Random House Audio Publishing Group. The imprint is Random House Audio. It is supplied by Penguin Random House Audio Publishing Group. The ISBN-13 is 9780385360395.
Global Availability
This book is only available in the United States.
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Frequently asked questions
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