In this article, we will explore what on hold music is, how to choose the best hold music for your business, the influence of music on mood, setting up your hold music, and where to find free hold music.
Have you ever called a business and found yourself waiting on hold, surrounded by silence? It’s an all too familiar experience that often leads to frustration and boredom. However, by implementing on hold music, you can transform the wait time into a pleasant and engaging experience for your callers. In this article, we will explore what on hold music is, how to choose the best hold music for your business, the influence of music on mood, setting up your hold music, where to find free hold music, the 6 best on hold music songs, and even how to use Speechify to create unique voiceover content for your hold music.
What is On Hold Music?
On hold music refers to the background music played to callers when they are put on hold during a phone call. Instead of subjecting your callers to dead air or silence, on hold music keeps them engaged and entertained while waiting for assistance. It can range from popular songs to classical melodies or even elevator music, depending on the desired atmosphere and target audience of your business.
How to Choose the Best Hold Music for Your Business
Selecting the best hold music for your business is crucial for creating a positive caller experience. Consider the following factors:
- Reflect your brand: Choose hold music that aligns with your brand image and values. If your business is modern and upbeat, pop songs or contemporary tracks might be suitable. Alternatively, classical music can convey a sense of sophistication and elegance.
- Understand your audience: Consider the demographics and preferences of your callers. If your target audience is younger, they might appreciate popular songs. On the other hand, if your customers are more mature, classical or instrumental tracks could be more appealing.
- Set the mood: Music has the power to influence mood. Select music that matches the desired atmosphere you want to create. Upbeat tunes can energize callers, while soothing melodies can create a calm and relaxed environment.
How to Set Up Your Hold Music
Setting up on hold music for your business can be done with a few simple steps:
- Check your phone system capabilities: Ensure that your phone system supports on hold music. Many modern systems, including VoIP and Cisco phone systems, have built-in features for adding hold music.
- Choose the audio file format: Most phone systems require specific audio file formats for hold music. Common formats include MP3 and WAV. Check your phone system’s documentation to determine the supported file formats.
- Obtain your hold music: You can source hold music from various places. Consider creating your own hold music or explore royalty-free music platforms that offer a wide range of tracks. Melody Loops, AudioJungle, and Free Music Archive are great sources for finding hold music.
- Upload the music to your phone system: Once you have the appropriate audio file, follow the instructions provided by your phone system to upload the music. This process typically involves accessing the administrative settings of your phone system and selecting the hold music option.
Where to Find Free Hold Music
If you’re looking for free hold music options, there are several platforms to consider:
- Free Music Archive: This platform offers a vast collection of royalty-free music, including a wide range of genres suitable for hold music.
- Melody Loops: Melody Loops provides royalty-free music tracks that can be used for on hold purposes. They offer a variety of genres and styles to choose from.
- AudioJungle: AudioJungle is a popular marketplace for royalty-free music. They have a dedicated section for on hold and elevator music, making it easy to find suitable tracks.
6 Best On Hold Music Songs
While the best on hold music songs can vary depending on your business and callers, here are six popular options to consider:
- “Happy” by Pharrell Williams: This upbeat and catchy song is guaranteed to bring a smile to your callers’ faces.
- “Canon in D” by Johann Pachelbel: A beautiful classical piece that evokes a sense of elegance and tranquility.
- “Take Me Home, Country Roads” by John Denver: A timeless and feel-good song that can create a warm and welcoming atmosphere.
- “Classical Gas” by Mason Williams: A lively and instrumental tune that adds a touch of sophistication to the waiting experience.
- “Here Comes the Sun” by The Beatles: A classic hit that exudes optimism and happiness, setting a positive tone for callers.
- “Clocks” by Coldplay: With its mesmerizing piano melody, this song can captivate callers and make their wait time more enjoyable.
Use Speechify to Create Unique Voiceover Content for Your Hold Music
To further enhance your hold music experience, consider using Speechify to create unique voiceover content. Speechify is an innovative platform that converts text into natural-sounding speech. By incorporating voiceovers into your hold music, you can provide callers with important information, share promotional messages, or simply add a personalized touch to their waiting experience. Speechify offers a range of voices and customization options, allowing you to create engaging and informative on-hold messages.
In conclusion, implementing on hold music is an effective way to enhance the customer experience and make waiting on the phone more enjoyable for your callers. By choosing the right hold music, considering the influence of music on mood, and utilizing tools like Speechify, you can create a positive and engaging atmosphere during hold times. Remember, a well-curated hold music playlist can contribute to customer satisfaction, retention, and a positive impression of your business.
